Elena Mongello
Ellicott City,MD
Summary
Skilled operations director with over 18 years of experience maintaining seamless business operations. Smoothly administers budgets, analyzes data, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional inventory management, loss prevention and vendor negotiation performance. Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in business operations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Director of Operations
Interfaith Works
12.2021 - Current
- Created and monitored non-profit budget of over $16MM consisting of over 12 different program budgets.
- Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
- Created recruited, hired, and trained HR and operations department staff, working to establish key internal functions and outline scope of positions for new organization department.
- Oversaw operations and directing managers with concise and detailed operations plans to ensure business operations were contributing to the organization's success.
- Developed, monitored, and reported on operating costs within the organization's areas; alerting management of cost and labor overrun; recommending and implementing solutions to problems related to the same
- Advised managers on HR and labor issues including safety, security, employee relations, scheduling, training, grievances, and the like; ensuring managers and supervisors comply with organization policies and administering practices in a fair and equitable manner.
- Established standards for hiring, training, developing, appraising, and retaining staff in a manner that is aligned with the organization's mission and values.
- Directed the process of developing, writing, maintaining, and updating policies, procedures, methods, and guidelines to help increase employees job satisfaction and build a strong workplace culture.
- Provided leadership around technology and organization efficiencies including adopting/adding new technology to create greater efficiencies.
- Coordinated and oversaw the annual benefits enrollment process for staff and providing benefits support during the year.
- Managed relationships with external vendors, including IT, HR, payroll, and benefits service providers.
- Reviewed and managing the organization's insurance needs.
- Collaborating with staff across departments to evaluate all programs and activity performance.
- In conjunction with security consultants and IT professionals, research, develop, and implement up-to-date digital and physical security protocols; overseeing staff training regarding the same.
- Ensuring compliance with regulations and internal policies.
Operations Manager
Iron World Manufacturing LLC
01.2020 - 12.2021
- Oversee the overall manufacturing process from purchased items to finished goods shipped to the customer.
- Responsible for all planning and organization of the manufacturing of a wide variety of metal fence products.
- Drove financial performance of assigned areas by verifying achieved sales, production and profit goals and implementing plans to correct deficiencies.
- Responsible for holding other managers accountable for their responsibilities towards accurate data and reporting.
- Reviewed manufacturing activities daily and analyzed transactions for important metrics and trend tracking.
- Coordinated with CEO and CFO to plan, build, carry out and measure business plans and goals.
- Responsible for all of the cost accounting, reporting and data analysis tasks.
- Managed all aspects of new hire onboarding, HR compliance and insurance open enrollment.
Cost Accountant, AR Manager, HR Manager, and IT
Iron World Manufacturing LLC
08.2010 - 01.2020
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Managed and maintained month-end journal entries, account reconciliation and invoicing using QuickBooks, xTuple and Corner Post (custom software).
- Recruited and hired qualified candidates to fill open positions.
- Prepared monthly, quarterly and year-end closing statements and associated reports.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
- Developed a detailed cost system and related internal controls throughout all departments.
- Developed reports for areas such as per-job and per-area margins, periodic variances and break-even points.
- Integrated cost accounting methodologies with existing company accounting and administrative policies, procedures and systems.
- Created succession plans and promotion paths for staff to boost passion for reaching goals and objectives of organization.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Managed exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
HR and Payroll Manager
iProcess Online, LLC
01.2004 - 08.2010
- Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports
- Maintained annual and monthly budgets
- Accurately processed data, validation and transmission for weekly, biweekly, semi-monthly and supplemental payrolls
- Managed employee data and payroll for multiple organizations of 10 to 10,000 active personnel each
- Provided accurate information for ERISA reporting
- Analyzed impact to financial statements of changes in tax law and settlements of tax audits
- Improved accuracy of payroll journal entries by developing and implementing payroll reconciliation tools
- Enforced established payroll and HRIS-related policies, procedures and regulations and adherence to company and governmental policies
- Managed over the implementation of new clients into our human resource, payroll and accounting systems
- Collaborated with the CFO to provide insight into audits regarding payroll processing
- Followed all IRS guidelines and state regulations when submitting payroll taxes
- Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties
- Stayed current on multi-state and local tax and employment laws and made sure any changes were immediately noted
- Monitored daily banking transactions, investigated positive pay issues and fraudulent check issues
- Managed payroll analysis and financial reporting.
Education
Bachelor of Science - Chemical Engineering
University of Maryland - College Park
College Park, MD12.2003
Skills
- Issue and conflict resolution
- Project management
- Key accounts and territory management
- Production analysis
- Staff development
- Workforce Management
- ERP systems expert
- Standard cost analysis
- Budget forecasting expertise
- Account reconciliation expert
- Staff compensation
- Report writing
- Compliance
- Training development
- General ledger accounting
- Goal Setting
- Staff Management
- Sales Tracking
- Process Improvement
- Policy Development and Enforcement
- Strategic Planning
- Financial Planning
- Human Resources
- Customer Service Management
- P&L Management
- Budget Control
- Cost Control
- Employee Development
- Organizational Structuring
- KPI Tracking
- Revenue Forecasting
- Operations Management
- Data Analysis
- Process Improvements
- Records Organization and Management
- Cost analysis and savings
- Purchasing and planning
Certification
- Six Sigma Black Belt Certification (December 2020)
- Certified Payroll Certification (CPP)
- Microsoft Office: Advanced skill level
Accomplishments
- Successfully transitioned MSP provider for staff of 190, with over 100 workstations, 3 physical servers, 2 virtual servers and 12 sites.
- Managed a construction and office move of over $500K from architectural drawings to final move-in within 5 months.
- Implemented a new ERP system migrating from two different programs along with multiple disconnected Excel sheets.
- Saved over $10K in annual business insurance renewal for the past 3 annual renewals each.
- Reduced customers average days to pay from 65 days (industry average is 60) to 54 days.
- Saved an estimated 10% per biweekly payroll in expense by monitoring employee hours and schedule.
- Created an in-depth onboarding platform and template to properly train all new employees. Training specific to each employee's responsibilities and experience.
Additional Information
Six Sigma Black Belt (December 2020)
Certified Payroll Certification (CPP)
Microsoft Office: Advanced skill level
Timeline
Director of Operations
Interfaith Works
12.2021 - Current
Operations Manager
Iron World Manufacturing LLC
01.2020 - 12.2021
Cost Accountant, AR Manager, HR Manager, and IT
Iron World Manufacturing LLC
08.2010 - 01.2020
HR and Payroll Manager
iProcess Online, LLC
01.2004 - 08.2010
Bachelor of Science - Chemical Engineering
University of Maryland - College Park
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