Summary
Overview
Work History
Education
Skills
Certification
Assessments
Personal Information
Additional Information
Languages
Timeline
ResearchAssistant

Elena Moreau

Tamarac,FL

Summary

Team Player with a diversity of culture, work ethics. Retail is my specialty food and clothing in a high volume market. Skills that has developed over 10 years are creating new ways to make an effective successful sale over 20%-25%. Teaching and coaching others as a team on strengthening customer service that will establish confidence and drive to seek more in developing their work ethics. Getting recognition from former employers and management of organize data chart and specifics. Becoming a team leader with a strong and reliable dependency from the company that has a goal for customer satisfaction and sales. Diligent Entry-level manager with solid background in team-based operations and customer service. Consistently contributed to smooth workflow and enhanced guest experiences. Demonstrated reliability and effective communication skills. Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills. Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments. Professional with strong background in customer service and food preparation, equipped to excel in team-oriented environments. Skilled in maintaining high standards of cleanliness, efficiency, and safety while adapting to changing operational needs. Known for reliability, effective communication, and focus on delivering quality results. Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Highly efficient Customer service representative well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Professional in office management, bringing valuable administrative experience to support organizational goals. Adept at streamlining office procedures and ensuring effective communication across departments. Known for strong teamwork capabilities and adaptability in dynamic settings, with focus on organizational and clerical skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Crew Member

Burger King
09.2024 - 10.2024
  • Took orders, prepared meals, and collected payments.
  • Accurately operated cash register to process customer payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Worked front counter, drive-thru and other areas.
  • Assisted other team members to achieve goals.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.

Travel Consultant

American Express
04.2024 - 08.2024
  • Got hired as a travel consultant
  • Scheduled three months training to learn, book, and provide information to American Express card members
  • Must pass the exam in order to get the position permanently
  • Services includes dining, sports events, weddings, and parties
  • Different levels of credit card depends on the services and perks to members
  • Bookings are Air, Hotel, and Car
  • Using Microsoft Excel, Zoom meeting
  • It is a hybrid position

Front Desk Agent

Courtyard by Marriott
12.2021 - 12.2023
  • Worked as a Night Auditor, Front Desk
  • Created an questionnaire with my team using Excel Spreadsheet to discuss in meetings with management
  • When employed produce 35% sales in products and live event promotions
  • Involved myself with management in creating data with how-to goals and budget projects
  • Recognition from former employees of being dependable and meet daily and monthly marketing goals
  • Received 0.75% raised since employed due to hard work and driven skills
  • Multi tasking in between answering high volume calls, speaking with customers, answering questions on their reservations and general questions
  • Booking reservations check-in, check-out protocols
  • Creating spreadsheets on Microsoft and Excel for scheduling with third-party vendors
  • I raised 5% in operating cost over 40% in 6 months
  • Made up my motto or greeting when interacting with customers, increased satisfaction of making their time efficient when staying in the hotel
  • Being recognize and accomplished by managements in different departments such as engineer, housekeeping, third-party vendors as the employee of the day

Tag and Title Clerk

Tag Agency
01.2023 - 06.2023
  • Assisted customers with completing necessary paperwork, resulting in increased satisfaction rates.
  • Maintained accurate records, ensuring timely and error-free processing of all transactions.
  • Stayed current on changing state regulations regarding vehicle registration and titling, ensuring consistent adherence to laws.
  • Communicated with customers to resolve common title issues.
  • Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
  • Prepared tax and title documents to submit legal transfer work to DMV.
  • Demonstrated adaptability during peak periods by multitasking and being flexible in handling various tasks at hand.
  • Ensured compliance with state regulations by diligently reviewing documents for accuracy and completeness.
  • Contacted Florida Motor Vehicle Department to determine status of pending titles.
  • Informed customers by mail or telephone of additional steps needed to obtain licenses.
  • Used Xerox machines and reader and printer machines to make, file, and distribute copies of recorded documents.
  • Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
  • Balanced daily cash drawer accurately, demonstrating exceptional financial responsibility skills.
  • Collaborated with team members to optimize workflow processes, enhancing overall productivity levels.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

General Education -

Dillard High School
Fort Lauderdale, FL

Post Secondary Education - Surgical Technology

MedCerts Online
Livonia, MI
03.2023

Post secondary education - Full Specialist Nail Technician

Florida Barber Academy
Broward County, FL
05.2021

Skills

  • Computer skills
  • Fashion retail
  • Cash register
  • Nail care
  • Front Desk
  • Customer service
  • Communication skills
  • Office experience
  • Phone etiquette
  • ERP systems
  • SAP ERP
  • Typing
  • Writing skills
  • Microsoft Office
  • Organizational skills
  • Appointment scheduling
  • OSHA
  • Time management
  • Microsoft Word
  • Negotiation
  • Filing
  • Editing
  • Microsoft Outlook
  • Cash handling
  • Retail sales
  • Merchandising
  • Driving
  • Hospitality
  • Basic math
  • Guest Services
  • Hospital Experience
  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-Solving
  • Cash Handling
  • Cleaning
  • Customer Engagement
  • Taking Orders
  • Self-discipline
  • Safe Food Handling
  • Integrity and Honesty
  • Food Preparation
  • Drive-Thru Operations
  • Crew Leadership
  • Safety
  • Clear Communication
  • Flexible Schedule
  • Safety awareness
  • Heavy Lifting
  • Hospitality service expertise
  • Valid Driver's License
  • Visual Communication
  • Performance Improvement
  • Telephone Etiquette
  • Table setting knowledge
  • Sanitizing
  • Team Player
  • Adaptability and Flexibility
  • Active Listening
  • Problem-solving abilities
  • Critical Thinking
  • Call center experience
  • Computer Proficiency
  • Complaint Handling
  • Microsoft Excel
  • Call Center Operations
  • Professional telephone demeanor
  • Follow-up skills
  • Product Knowledge
  • Paperwork Processing
  • Appointment Scheduling
  • Documentation
  • De-Escalation Techniques
  • Building rapport
  • Multi-line phone talent
  • Research
  • Spreadsheets
  • Service Upselling

Certification

  • CRCST, 05/01/23, 05/31/24
  • Full Specialist, 02/01/20, 04/30/21
  • Driver's License, 02/01/24, 02/28/25

Assessments

  • Principles of accounting, Proficient, 03/01/24
  • Warehouse safety, Proficient, 03/01/24
  • Retail customer service, Completed, 03/01/24
  • Outside sales, Completed, 03/01/24

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Additional Information

  • Work Remotely at Home
  • Will travel 100%
  • Will relocate 100%

Languages

English
Full Professional
Creole
Elementary

Timeline

Crew Member

Burger King
09.2024 - 10.2024

Travel Consultant

American Express
04.2024 - 08.2024

Tag and Title Clerk

Tag Agency
01.2023 - 06.2023

Front Desk Agent

Courtyard by Marriott
12.2021 - 12.2023

General Education -

Dillard High School

Post Secondary Education - Surgical Technology

MedCerts Online

Post secondary education - Full Specialist Nail Technician

Florida Barber Academy
Elena Moreau