Elena Nastevska
Tampa,FL
Summary
Highly-motivated Marketing Specialist with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Graduated from the University of Alabama with a Bachelor's degree in Marketing and a minor in International Business. Proven track record of leveraging analytical skills and creative thinking. Adept at building and maintaining relationships with customers to achieve shared objectives. Motivated and enthusiastic, with a passion for continuous learning and professional growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Marketing and Communications Intern
3D Print Store
01.2023 - 03.2023
- Implemented on-page and off-page SEO strategies to improve organic search rankings and drive targeted traffic to the company's website
- Conducted keyword research and analysis to optimize website content and meta tags for improved search engine visibility
- Assisted in the development and execution of content marketing strategies to increase brand awareness and engagement across various digital channels
- Collaborated with the customer service team to ensure prompt and satisfactory resolution of customer inquiries and issues, fostering positive customer experiences
- Developed strong professional relationships by interacting and communicating effectively with wide variety of colleagues and external contacts.
Barista
Starbucks
07.2021 - 07.2022
- Provided exceptional customer service by greeting customers, taking orders, and ensuring accuracy and promptness in order fulfillment
- Collaborated with a diverse team of baristas to efficiently handle high-volume periods, ensuring smooth operations and customer satisfaction
- Demonstrated product knowledge and recommended beverage and food options based on customer preferences, dietary restrictions, and seasonal offerings
- Upheld Starbucks brand standards and promoted a welcoming and friendly atmosphere, engaging with customers and building rapport
- Actively listened to customer needs and resolved any concerns or complaints, ensuring a positive experience and customer loyalty.
Customer Service Coordinator
The TJX Companies, Inc
08.2016 - 07.2018
- Acted as a point of contact for customers, addressing inquiries, resolving complaints, and providing exceptional customer service in a fast-paced retail environment
- Handled customer inquiries in-person, over the phone, and via email, providing accurate and timely information regarding products, promotions, returns, and exchanges
- Collaborated with store associates and managers to ensure efficient and seamless customer service operations, coordinating efforts to meet customer needs and exceed expectations
- Managed customer service desk, including processing transactions, handling cash, issuing refunds, and managing gift card activations and balances.
Education
Bachelor of Science - Marketing
University of Alabama
Tuscaloosa, AL09.2022
Skills
- Project Management
- Multitasking in a Deadline-Driven Environment
- Administering Social Media Accounts
- Analytical Thinking and Creative Problem-Solving Skills
- Search Engine Optimization (SEO)
- Interpersonal and Written Communication
- Microsoft Office Proficiency
Certification
- Social Media Marketing: Strategy and Optimization, LinkedIn Learning - 8/2023
- Digital Marketing Foundation, LinkedIn Learning - 8/2022
- Google Ads Display Certification, Google - 6/203
Timeline
Marketing and Communications Intern
3D Print Store
01.2023 - 03.2023
Barista
Starbucks
07.2021 - 07.2022
Customer Service Coordinator
The TJX Companies, Inc
08.2016 - 07.2018
Bachelor of Science - Marketing
University of Alabama
- Social Media Marketing: Strategy and Optimization, LinkedIn Learning - 8/2023
- Digital Marketing Foundation, LinkedIn Learning - 8/2022
- Google Ads Display Certification, Google - 6/203
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