Elena Nava
San Angelo,Tx
Summary
Reliable student aiming to leverage my abilities to fill the vacancy on your team successfully. Hardworking, highly motivated, and eager to lend combined knowledge and skills to enhance business performance. Operates well in individual and team capacities, leveraging work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
4
4
years of professional experience
Work History
Front End Cashier/ Beauty Partner
HEB Grocery Store
09.2022 - Current
- Maintained cash drawer accuracy with daily reconciliation, handling up to $1000 per transaction, achieving a 100% balance rate over 2 years
- Ensured compliance with company policies regarding refunds and handling over 250 discounts and coupons in a day
- Assisted with an average of 250 customers daily, offering personalized solutions and product recommendations while patiently addressing them by remaining calm and empathetic
- Carefully organized and maintained over 1,200 beauty products making sure shelves were fully stocked and product displays were visually appealing
Front End Cashier/Service Center Clerk
Market Street
11.2021 - 09.2022
- Delivered comprehensive on-the-job training to new employees, ensuring each employee was equipped to perform their duties confidently
- Supervised team members by providing clear direction, monitoring team performance, offering constructive feedback to enhance productivity, and maintaining high standards of service
- Efficiently managed the day-to-day guest service desk operations to maintain constant high levels of customer satisfaction
- Performed service counter duties including handling up to 100 customer inquiries, answering the telephone, cashing checks, accepting and entering utility payments, and making money orders daily
Front of House Team Member
Tropical Smoothie Café
05.2020 - 11.2021
- Maintained cleanliness of dining areas, restrooms, and workstations by routinely sweeping, mopping, and disinfecting surfaces, ensuring a sanitary environment for up to 200 customers daily
- Collaborated with a team of 5-7 members to ensure smooth operations and uphold high standards of customer service during high-volume rushes, serving an average of 25 customers per hour
- Operated drive-thru services efficiently, taking orders, accurately handling cash and credit card transactions up to $200, and maintaining a customer wait time of under 5 minutes
Education
Angelo State University - Finance in Business Administration
Angelo State University
05-2026
Skills
- Open-minded
- Efficiency
- Determination
- Cash Management
- Communication
- Time Managment
Accomplishments
- Partner of the Month at HEB
Timeline
Front End Cashier/ Beauty Partner
HEB Grocery Store
09.2022 - Current
Front End Cashier/Service Center Clerk
Market Street
11.2021 - 09.2022
Front of House Team Member
Tropical Smoothie Café
05.2020 - 11.2021
Angelo State University - Finance in Business Administration
Angelo State University
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