Elena Newton
Paso Robles,CA
Summary
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
31
31
years of professional experience
Work History
Assistant Store Manager
TJ Maxx, TJX Companies
08.2018 - 11.2025
- Supervised daily operations, ensuring efficient workflow and customer satisfaction.
- Trained and mentored team members, fostering a collaborative work environment.
- Analyzed sales data to identify trends and implement strategies for improvement.
- Maintained inventory accuracy through regular audits and stock management practices.
- Developed and executed merchandising plans to enhance product visibility and appeal.
- Collaborated with upper management on strategic initiatives to boost store performance.
- Resolved customer inquiries effectively, enhancing overall shopping experience.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Team Leader
Carls Jr.
05.2013 - 07.2018
- Led team in achieving operational goals, enhancing productivity through effective workflow management.
- Trained and mentored staff on best practices for customer service and food safety standards.
- Implemented new inventory control systems, reducing waste and improving stock accuracy.
- Developed training programs to enhance employee performance and retention rates.
- Ensured compliance with health regulations, maintaining high standards of cleanliness and safety.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Caregiver, Special Needs
Private Home
01.2010 - 07.2013
- Provided personal care and support to individuals with special needs, ensuring comfort and safety.
- Developed and implemented individualized care plans based on specific client needs and preferences.
- Assisted clients with daily living activities, promoting independence and enhancing quality of life.
- Collaborated with families and healthcare professionals to communicate progress and address concerns.
- Monitored client behavior and health, documenting changes to inform care adjustments when necessary.
- Prepared meals and snacks and fed clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced the quality of life for special needs individuals by providing personalized care and attention.
- Provided compassionate care for special needs clients, ensuring their comfort and dignity at all times.
Behavioral Job Coach
CALL Program
07.1994 - 12.2010
- Developed individualized action plans for clients to enhance job readiness and employment opportunities.
- Facilitated workshops on resume writing, interview techniques, and workplace etiquette for diverse client groups.
- Provided one-on-one coaching to improve clients' communication skills and confidence in professional settings.
- Collaborated with local businesses to identify job openings and matched clients with suitable employment opportunities.
- Monitored client progress and adjusted strategies to ensure effective skill development and goal achievement.
- Developed strong relationships with families, offering guidance on reinforcing positive behavior change at home.
- Established rapport with clients through consistent communication and active listening skills.
- Evaluated client progress regularly using data-driven assessments, adjusting treatment plans as needed.
- Delivered high-quality service by consistently adhering to ethical guidelines outlined by professional organizations in the field of behavioral health.
- Maintained detailed records of client interactions, ensuring confidentiality and compliance with industry standards.
- Utilized creative problem-solving skills address barriers faced by clients, working collaboratively formulate solutions that promote success in meeting individual objectives.
- Provided crisis intervention services when necessary, utilizing de-escalation techniques and coordinating additional support resources.
Education
High School Diploma -
Oak Hills High School
Atascadero, CA06-1994
Skills
- Staff supervision
- Customer service
- Inventory management
- Sales analysis
- Team training
- Merchandising strategies
- Performance evaluation
- Cash handling
- Conflict resolution
- Employee mentoring
- Relationship building
- Problem-solving
- Customer service and engagement
- Retail operations
- Store organization
- Team building and leadership
- Store opening and closing
- POS systems
- Hiring and training
Timeline
Assistant Store Manager
TJ Maxx, TJX Companies
08.2018 - 11.2025
Team Leader
Carls Jr.
05.2013 - 07.2018
Caregiver, Special Needs
Private Home
01.2010 - 07.2013
Behavioral Job Coach
CALL Program
07.1994 - 12.2010
High School Diploma -
Oak Hills High School