Elena Nikitenko
Fort Myers,FL
Summary
Dynamic professional with extensive experience in customer service and operations. Proven ability in appointment management and problem-solving, complemented by strong Microsoft Office skills. Recognized for enhancing team collaboration and training staff, ensuring efficient service delivery and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Dispatcher
SunnyFix Appliance Repair
Fort Myers, FL
11.2024 - 04.2025
- Scheduled and coordinated service appointments based on technician availability, customer location, and urgency of repair requests.
- Communicated with customers to confirm appointments, provide updates, resolve issues.
- Dispatched technicians efficiently using scheduling software.
- Monitored job progress and technician status, resolving scheduling conflicts or delays as needed.
- Maintained accurate service records and logs, ensuring all customer and repair data was properly documented.
Receptionist Supervisor
The Welcombe Hotel
Stratford-upon-Avon, United Kingdom
06.2022 - 04.2024
- Progressed from hotel receptionist to reception supervisor; additionally, supported the reservations department during peak periods and staff absences.
- Checked in and out guests using computerized reservation systems, collected payments and verified credit cards.
- Provided excellent customer service to all guests by responding promptly to their requests or concerns.
- Handled individual and group reservations, including spa and golf package bookings.
- Trained new receptionists on the hotel's policies and procedures.
- Organized and scheduled staff shifts and vacations, ensuring adequate coverage at all times.
Marketing Manager + Secretary
Kherson-Auto Car Dealership
Kherson, Ukraine
09.2020 - 02.2022
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Created content for social media, promotional materials, including brochures, flyers, outdoor advertising and websites.
- Organized exhibitions to promote brand awareness.
- Prepared detailed marketing reports on a monthly, quarterly, and yearly basis.
Data Entry Operator
HDS East Logistics
Kherson, Ukraine
05.2018 - 08.2020
- Scanned documentation and entered into database; created and maintained spreadsheets using Excel.
- Assessed documents for data errors and immediately made corrections to promote information accuracy.
- Organized files, reports and scanned documents into document management system.
- Completed a one-month qualification training program at the company’s main office in Germany.
Social Media Manager
Soc-Pro Company
Kherson, Ukraine
06.2016 - 05.2018
- Produced high-quality social media content, ensuring alignment with brand voice and messaging.
- Delegated tasks to team members, communicating briefs effectively for optimum results.
- Worked collaboratively with clients to create innovative, engaging campaigns to achieve objectives.
- Tracked and analyzed metrics, creating quantitative reports to guide content strategy development.
Education
Master`s Degree - Linguistics and Translation
Kherson National Technical University
Kherson, Ukraine01.2019
Skills
- Confident PC and Microsoft Office user
- Excellent written and verbal communicator
- Prioritization and time management
- Problem-solving and stress tolerance
- General office administration
- Team collaboration
- Staff training
- Attention to detail
- Customer service
- Reservation management
LANGUAGES
English
Professional
Russian/Ukrainian
Native/ Bilingual
Timeline
Dispatcher
SunnyFix Appliance Repair
11.2024 - 04.2025
Receptionist Supervisor
The Welcombe Hotel
06.2022 - 04.2024
Marketing Manager + Secretary
Kherson-Auto Car Dealership
09.2020 - 02.2022
Data Entry Operator
HDS East Logistics
05.2018 - 08.2020
Social Media Manager
Soc-Pro Company
06.2016 - 05.2018
Master`s Degree - Linguistics and Translation
Kherson National Technical University
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