Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Elena Oglesby

Charlotte,NC

Summary

As a motivated and customer-focused professional, I bring a diverse skill set developed through experiences in customer service, administrative support, leasing, and sales. With a strong foundation in organizational management, problem-solving, and communication, I excel at building lasting client relationships and ensuring operational efficiency. My background includes training in diversity and inclusion, as well as fluency in Spanish, which enhances my ability to connect with a wide range of clients.

Through my work at Dudley Products LLC and Balance Day Spa, I have honed my ability to drive customer satisfaction, promote products, and maintain meticulous records—all critical elements in the banking industry. In my current leasing role at JRK Property Holdings, I’ve strengthened my skills in managing transactions, negotiating agreements, and ensuring compliance with industry regulations, providing me with a deep understanding of financial operations and customer-focused services.

I am eager to apply my expertise in communication, organizational skills, and client service to help a banking institution achieve its operational goals. With a keen attention to detail, a strong grasp of customer needs, and a commitment to excellence, I am confident in my ability to contribute to the success and growth of any banking team.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Leasing Agent

JRK Property Holdings
03.2025 - Current
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.

Administrative Intern

Dudley Products LLC
01.2024 - 06.2024
  • Provided high-level administrative support to the CEO, assisting with key projects focused on increasing sales and operational efficiency.
  • Developed and updated customer service documentation, including FAQs, to improve client support and engagement.
  • Acted as a liaison between customers, suppliers, and distributors, ensuring smooth communication and business operations.
  • Participated in training sessions and team meetings, staying informed about company initiatives and best practices.

Receptionist

Balance Day Spa
03.2020 - 01.2021
  • Provided exceptional customer service by welcoming clients, managing inquiries, and ensuring a seamless check-in experience.
  • Proactively promoted spa memberships and upsold products by educating clients on exclusive benefits, enhancing customer retention and revenue.
  • Scheduled and coordinated appointments, optimizing staff efficiency and ensuring a smooth operational flow.
  • Processed payments, maintained accurate financial records, and handled confidential client information with discretion.
  • Supported the daily operations of the spa, ensuring a clean, organized, and relaxing environment for clients.

Education

Bachelor of Arts - International Studies, Peace, Conflict, and Identity, Minor in Spanish

University of North Carolina at Charlotte
05.2025

Skills

  • Microsoft Office Suite (Certified in Word & PowerPoint)
  • Diversity & Inclusion Training (NCCJ of the Triad certified)
  • Fluent in Spanish (Written & Verbal Communication)
  • Sales & Upselling Expertise (Product Recommendations & Membership Promotions)
  • Strong organizational and multitasking abilities
  • Excellent interpersonal and communication skills
  • Leasing and sales
  • Goal-oriented mindset
  • Telephone and email etiquette
  • Move-in coordination

Certification

  • Microsoft Office Suite (Advanced proficiency in Word, Excel, and PowerPoint; Certified in Word & PowerPoint)
  • Diversity & Inclusion Training (NCCJ of the Triad certified, with a focus on enhancing customer relations and team collaboration in diverse environments)
  • Fluent in Spanish (Written & Verbal Communication, enabling strong client engagement in bilingual markets)

Languages

Spanish
Full Professional

Timeline

Leasing Agent

JRK Property Holdings
03.2025 - Current

Administrative Intern

Dudley Products LLC
01.2024 - 06.2024

Receptionist

Balance Day Spa
03.2020 - 01.2021

Bachelor of Arts - International Studies, Peace, Conflict, and Identity, Minor in Spanish

University of North Carolina at Charlotte
Elena Oglesby