Elena Oliver
Largo,FL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
12
12
years of professional experience
Work History
Customer Service Manager
Publix Supermakets
Seminole, FL
04.2015 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Recruited, trained and managed a team of 80+ employees.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Ensured prompt resolution of customers' inquiries via phone
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Conducted training and offered staff development opportunities to decrease process lags.
- Assisted customers with making payments
- Conducted research and reviewed findings to solve customer issues.
- Managed the full cycle of the recruitment process including sourcing, interviewing, screening and selection of candidates.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Store Manager
Surf Style
Clearwater Beach, FL
11.2011 - 08.2018
- Monitored store performance metrics, including sales and profitability
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Recruited, trained and managed a team of 10+ employees.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Coordinated stock replenishment processes as needed based on sales trends.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Handled cash register transactions accurately while providing excellent customer service.
- Organized merchandise displays according to seasonal promotions or special events.
- Worked closely with vendors to negotiate contracts for goods or services.
Education
Equivalent To A Bachelor's Degree - Marketing, Management And Sales
Economy School
Piatra, Neamt06-2009
Some College (No Degree) - Law
Nicolae Titulescu Law Universaty
Bucharest, RomaniaSkills
- Handling Escalations
- Regulatory Compliance
- Information Security
- Decision-Making
- Customer Service
- Problem-Solving
- Administrative Support
- Personnel Training and Development
- Time Management
- Employee Scheduling
- Cash Handling
- Performance Evaluations
- Skilled Multi-Tasker
Languages
Spanish
Limited
Romanian
Native/ Bilingual
Timeline
Customer Service Manager
Publix Supermakets
04.2015 - Current
Store Manager
Surf Style
11.2011 - 08.2018
Equivalent To A Bachelor's Degree - Marketing, Management And Sales
Economy School
Some College (No Degree) - Law
Nicolae Titulescu Law Universaty
Similar Profiles
Steve MarkelSteve Markel
PRDUCT STOCKER at NUMEROUS SUPERMAKETSPRDUCT STOCKER at NUMEROUS SUPERMAKETS
Fernando SinghFernando Singh
Stocker at Supermakets DiaStocker at Supermakets Dia
Andrew HarrisAndrew Harris
Cashier/Front End Service Clerk at PublixCashier/Front End Service Clerk at Publix
Daniel BonnerDaniel Bonner
Warehouse Supervisor at Formulated SolutionsWarehouse Supervisor at Formulated Solutions
Isabella C SchalkIsabella C Schalk
Server at Cheddar's Scratch KitchenServer at Cheddar's Scratch Kitchen