Elena Olvera
Bay City,MI
Summary
Outgoing Primary Care Coordinator with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
21
21
years of professional experience
Work History
Primary Care Coordinator
Great Lakes Bay Health Centers
06.2020 - Current
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery.
- Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
- Inventoried and ordered office supplies to maintain availability of products.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Hired, managed, and trained staff, established and monitored goals, and conducted performance reviews.
Clinical Assistant
Great Lakes Bay Health Centers
11.2018 - 06.2020
- Managed inventory levels of medical supplies within the clinic setting, ensuring adequate stock availability for seamless daily operations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Obtained client medical history, medication information, symptoms, and allergies, and vitals.
- Performed medical records management, including filing, organizing and scanning documents.
- Scheduled appointments, and registered patients.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
Medical Assistant
Great Lakes Bay Health Centers
04.2003 - 05.2016
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Called and faxed pharmacies to submit prescriptions and refills.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
Community Health Worker
Great Lakes Bay Health Centers
01.2014 - 11.2018
- Improved community health by conducting assessments, identifying needs, and developing intervention plans.
- Enhanced patient outcomes by providing education on disease prevention and healthy lifestyle choices.
- Promoted access to healthcare services for underprivileged populations through community outreach efforts.
- Reduced hospital readmissions by collaborating with multidisciplinary teams to provide comprehensive care plans for patients.
- Increased awareness of available resources by organizing and participating in community health fairs and events.
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
Education
Certification - Certified Medical Assistant
South Texas Vo-Tech Institute
Mcallen, TX08.2002
High School Diploma -
Coloma High School
Coloma, MI05.2001
Skills
Staff Supervision
Patient Scheduling
Patient Registration
Best Practices Implementation
Insurance Verification
Scheduling
Appointment Scheduling
Documentation and Recordkeeping
Languages
Spanish
Professional Working
Timeline
Primary Care Coordinator
Great Lakes Bay Health Centers
06.2020 - Current
Clinical Assistant
Great Lakes Bay Health Centers
11.2018 - 06.2020
Community Health Worker
Great Lakes Bay Health Centers
01.2014 - 11.2018
Medical Assistant
Great Lakes Bay Health Centers
04.2003 - 05.2016
Certification - Certified Medical Assistant
South Texas Vo-Tech Institute
High School Diploma -
Coloma High School
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