Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
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Elena Osuna

Guadalupe,AZ

Summary

Dynamic team leader and customer service expert with proven skills in POS systems and inventory management honed at Circle K. Elevated customer satisfaction by implementing efficient service strategies and training new hires, showcasing reliability and problem-solving abilities. Excelled in maintaining compliance and enhancing sales, demonstrating a blend of hard and soft skills crucial for high-paced retail environments.

Overview

4
4
years of professional experience

Work History

Customer Service Representative/Cashier Team Lead

Circle K
02.2022 - 03.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise
  • Boosted customer satisfaction through efficient and accurate cash handling.
  • Increased promotional item sales through customer awareness of current offers.
  • Provided training to new team members using POS systems.
  • Learned duties for various positions and provided backup at key times.
  • Confirmed stock levels and expiration dates of merchandise.
  • Carefully examined identification cards to sell alcohol and tobacco products to patrons of legal age.
  • Scheduled and monitored regular vendor deliveries for fuel and store inventory.
  • Arrived on time and dressed professionally in clean company uniform.
  • Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
  • Reported shoplifting, theft and drive-offs to law enforcement.
  • Adhered to local regulations regarding tobacco, alcohol, lottery tickets sales – minimizing risk of fines or penalties for non-compliance issues.
  • Used POS system to enter orders, process payments and issue receipts.

Gas Station Clerk

Love's Travel Stop & Country Store
08.2019 - 04.2021
  • Maintained a clean and organized work environment, contributing to overall station appearance and customer experience.
  • Balanced cash registers at the end of each shift, confirming accurate accounting of all transactions.
  • Enhanced customer satisfaction by providing efficient and friendly service during checkout transactions.
  • Followed safety protocols and regulations, maintaining a secure environment for staff and patrons alike.
  • Carefully examined identification cards to sell alcohol and tobacco products to patrons of legal age.
  • Confirmed stock levels and expiration dates of merchandise.
  • Implemented loss prevention strategies by monitoring store activities and reporting suspicious behavior to appropriate authorities when necessary.
  • Contributed positively towards workplace morale by maintaining a professional demeanor and actively participating in team-building activities.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Handled cash with high accuracy and took care to check bills for fraud.

Education

High School Diploma -

Marcos De Niza High School
Tempe, AZ
05-1999

Skills

  • Customer service
  • Team leadership
  • Problem-solving
  • Cash handling
  • Punctual and reliable
  • Money handling
  • New hire training
  • Payment processing
  • POS systems
  • Motivational skills
  • Inventory management
  • Merchandise stocking
  • Fraud prevention
  • Honest and dependable
  • Reliable and responsible

Languages

Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative/Cashier Team Lead

Circle K
02.2022 - 03.2023

Gas Station Clerk

Love's Travel Stop & Country Store
08.2019 - 04.2021

High School Diploma -

Marcos De Niza High School

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