Elena Palermo
Pleasant Prairie,WI
Summary
Developed strong customer service and safety management skills in fast-paced poolside setting. Skilled in maintaining clean and safe environment while ensuring guests have positive experience. Looking to transition into new field, bringing commitment to excellence and focus on delivering quality service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Swimming Instructor
Carthage College
Kenosha, WI
09.2024 - 11.2024
- Developed strong relationships with students to foster trust and rapport, enabling more effective instruction.
- Organized and taught swimming lessons to children aged 2 to 12 years.
- Implemented ongoing assessments of student progress, adjusting lesson plans accordingly to ensure continued growth in abilities.
- Increased class engagement with interactive activities and games focused on various swimming techniques.
- Promoted water safety awareness by incorporating essential skills into lessons such as treading water, floating, and rescue techniques.
Pool Attendant
City of Kenosha
Kenosha, WI
06.2024 - 08.2024
- Collaborated with other staff members to ensure efficient operations and a positive guest experience.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Implemented effective crowd control measures during peak hours, maintaining order within the facility.
- Consistently received positive feedback from patrons due to excellent communication skills and proactive problem-solving abilities.
Pool Attendant
City of Kenosha
Kenosha, WI
06.2022 - 08.2022
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
- Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
- Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
- Enhanced pool safety by enforcing pool rules and regulations diligently.
- Effectively addressed any conflicts or disputes among patrons by employing strong conflict resolution skills.
Education
High School Diploma - General Studies
Indian Trail Highs School
Kenosha, WI06.2024
Bachelor - Nursing
Carthage College
Kenosha, WISkills
- CPR certified
- Patience and empathy
- Physical fitness
- Group and individual instruction
- Parental communication
- Relationship building
- Issue resolution
- Incident reporting
- Customer service
Certification
American Red Cross Adult, adolescent and infant CPR and AED.
Timeline
Swimming Instructor
Carthage College
09.2024 - 11.2024
Pool Attendant
City of Kenosha
06.2024 - 08.2024
Pool Attendant
City of Kenosha
06.2022 - 08.2022
High School Diploma - General Studies
Indian Trail Highs School
Bachelor - Nursing
Carthage College