Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Elena Epperson

Tampa

Summary

Professional with strong track record in efficiently managing tasks and delivering high-quality results. Skilled in time management, problem-solving, and multitasking. Collaborative team player who adapts to changing needs and ensures reliability. Known for organizational skills and focus on achieving outcomes efficiently.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sales Advisor

H&M Retail Store
03.2025 - Current
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
  • Collaborated with team members to achieve monthly sales goals and improve overall performance.
  • Coordinated effectively with other departments such as marketing and logistics to ensure seamless operations during busy periods.

Delivery Driver

Instacart
06.2023 - 01.2025
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.

Cashier/Customer Service

PURA VIDA MIAM
02.2023 - 05.2023
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Inventory Manager

Robeks Fresh Juice & Smoothies
04.2022 - 05.2023
  • Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
  • Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
  • Collaborated with purchasing department to optimize procurement strategies, ensuring appropriate stock levels at all times.
  • Improved order fulfillment rates by closely monitoring stock availability and promptly addressing shortages.

Shift Leader

Robeks Fresh Juice & Smoothies
03.2019 - 04.2022
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.

Administrator

Inversiones Elenas
07.2013 - 01.2019
  • Streamlined office operations by implementing efficient administrative systems and procedures.
  • Improved employee productivity with effective time management strategies for daily tasks.
  • Enhanced internal communication by creating a centralized information hub accessible to all staff members.
  • Reduced overhead costs through careful budget management and resource allocation.

Education

Associate of Arts - Public Administration

Universidad De Zulia
09.2018

Skills

  • Program Oversight
  • Timesheet Processing
  • Schedule Coordination
  • Financial Oversight
  • Customer Service Management
  • Inventory Reconciliation
  • Customer Support
  • Sales Presentations
  • Data Management
  • Sales experience
  • Customer service experience

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Certification

  • Food Handler Certification - February 2023
  • Sales Training - October 2021
  • Microsoft Office Certification - July 2016
  • Advanced English Certificate - June 2015- June 2016
  • Administrator Training - August 2013



Timeline

Sales Advisor

H&M Retail Store
03.2025 - Current

Delivery Driver

Instacart
06.2023 - 01.2025

Cashier/Customer Service

PURA VIDA MIAM
02.2023 - 05.2023

Inventory Manager

Robeks Fresh Juice & Smoothies
04.2022 - 05.2023

Shift Leader

Robeks Fresh Juice & Smoothies
03.2019 - 04.2022

Administrator

Inversiones Elenas
07.2013 - 01.2019

Associate of Arts - Public Administration

Universidad De Zulia

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