Elena Pedroza
Tustin,CA-California
Summary
Industrious Removal Technician with extensive customer service experience and good community relations skills. Strong foundation of industry knowledge learned over 4 years in mortuary roles. Known for compassionate yet efficient work. Dedicated Deathcare professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A reliable employee seeking a full-Time position. Offering excellent communication and good judgment. A hardworking and passionate job seeker with strong organizational skills eager to work in a professional environment. Ready to help the team achieve company goals. Enthusiastic and eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. A clear understanding of customer service and training in Customer satisfaction. Motivated to learn, grow and excel in all areas of the job. Excellent reputation for resolving problems and improving customer satisfaction. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. I have had many years of various types of customer service jobs and working with other professionals in the Funeral Industry as well as retail and the Restaurant industry.
Overview
21
21
years of professional experience
Work History
Removal Technician
SCI Inc.
Westminster, CA
02.2018 - Current
- Transported deceased to and from funeral homes, various other locations,including Coroners's Offices, hospitals and personal residences.
- In addition to local transportation, I also did various long trips all over the state and county.
- Did light prep work including washing, dressing and cosmeticizing deceased persons.
- Processed death certificates and other required paperwork, including permits, and hospital releases. Also did courier work for Westminister Mortuary.
- I was trained and have some experience using retorts and working in a crematory with all the tools and equipment associated with them.
- I worked closely with Funeral Arrangers, and Service directors, as well as Embalmers.
- I also trained and helped developed new employees, and I am comfortable in a leadership role, as well as a mentor role to new employees.
- Cleaned, maintained and did various repairs to a fleet of vans and other automobiles that were used at the mortuary for transportation.
- Helped organize and built emergency shelter and storage space for Decedents during the beginning and height of the Covid-19 pandemic.
- Familiarized with caskets, transportation of them as well as general care and maintenance of and as well as basic knowledge of various types of caskets and other burial containers.
- Familiarized with procedures, policy, and laws that pertain to the workings of a mortuary and in regards to the rights and care of decedents.
- Able to drive large vans as well as oversized vans with confidence as well as some experience driving a coach.
- Have vast knowledge of computers and computer systems that was used at the Mortuary (Carepoint)and other electronic equipment. Including cots, Lifts and other equipment used in the field.
- Has experience in Customer Service, under stressful and sometimes tense situations and with individuals in high emotional states and with unpleasant circumstances.
- Able to navigate and adapt to new places on the road and on the job in sometimes unfamiliar places, like hospitals and law enforcement facilities.
- Able to communicate and effectively work together with others in a teamwork environment as well as one on one situations.
Inventory Control Specialist
Walmart Stores,INC
Westminster, CA
05.2013 - 10.2018
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Implemented crisis control initiatives to reduce lost time during unanticipated events.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Managed complex projects as directed by leadership, delivering positive outcomes within time and budget constraints.
- Completed logs and reports detailing production data such as volume, materials used, and quality assurance results, helping management make accurate operational decisions.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Stocked and maintain shelves of merchandise.
- Organized and maintained the backroom, as well as other areas that had merchandise.
- Worked with other departments and department managers to provide them with all their merchandise and help them with ordering and replenishing any products.
- Trained all and new employees on new procedures and updated policies for all aspects of the job.
- Worked with and was able to dispose of Hazardous materials to OSHA and the state of California regulations and standards.
Photo Lab Technician
Walmart Stores,INC
Westminster, California
10.2006 - 05.2013
- Assessed customer needs and examined order contents to identify processing requirements and timelines.
- Calculated and mixed chemical developer, stop bath and fixer chemicals to develop reels.
- Examined developed prints to determine defects such as broken lines, spots or blurs.
- Used inkjet printer, canvas and metal prints and mat boards to print and mount images.
- Operated photo department cash register to scan items and process checks and credit card transactions.
- Developed and processed film and picture CDs and restored photos using [Software].
- Utilized [Software]to perform photo editing, retouching and restoration.
- Filled tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches and washes.
- Very well versed in customer service, helping customers from various levels of skills and tasks.
- Able to maintain and repair kiosks and equipment used for photo processing and printing.
- Organized and developed customer service related events, promotional events for holidays like Christmas and Easter.
- Did photography for displays for the store as well as taking passport photos for customers.
- Sales and inventory on all merchandise including cameras, media equipment, stretched canvas,and various photo made products.
- Organized, developed and ran the Site to Store (online shopping program) as well as worked and trained other employees.
- Sales and has vast knowledge of cellular phones, also helped Customers daily with any trouble shooting and questions with all equipment and services provided.
- Familiar with trouble shooting, working with technical support and various vendors in a repair and maintenance of Photo processing computers and equipment.
- Completed and maintained OSHA mandated tests, quality control and hazardous material disposal.
Shift Lead Manager
McDonald's Restaurant
Garden Grove, CA
06.2001 - 10.2006
- Evaluated employee performance and coached and trained to improve weak areas.
- Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on customer success
- Trained back-up associates and led crew members in managing operations of storefront.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Opened and ran the first shift of the day, including managing employees, as well as ordering and stocking the food for the restaurant.
- Was certified in food safety and completed two programs at McDonald's "Hamburger University" including food safety and management of the restaurant.
- Is well versed in maintenance and repairs in various equipment including electronic equipment as well as food preparation equipment like grills and deep fryers.
- My expertise was in the Drive-Thru, which required a high level of customers service and I have the ability to communicate with all sorts of people with various dialects and accents and speech patterns.
- Worked with managers and other corporate personnel to develop training techniques and on how to improve worker productivity.
Education
Associate of Arts - Criminal Justice
Cypress College
Cypress, CAHigh School Diploma -
Magnolia High School
Anaheim, CA06.2001
Skills
- Remains preparation
- Chapel organization
- Dressing and casketing
- Crematorium prowess
- Ceremony arrangement
- Guest interaction
- Dependable and Responsible
- Active Listening
- Good Telephone Etiquette
- Maintenance and Repair
- Attention to Detail
- Cultural Awareness
- Excellent Communication
- Training and Development
- Teamwork and Collaboration
- Responding to Difficult Customers
- Verbal and Written Communication
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Creative Problem Solving
- Upselling Products and Services
- De-escalation Techniques
- Multitasking and Prioritization
- Courteous with Strong Service Mindset
- Issue and Complaint Resolution
- Order and Refund Processing
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- POS Systems and Ordering Platforms
- Customer Data Confidentiality
- Inventory Management
- Patient and Empathetic
- Call Volume and Quality Metrics
- Merchandise Orders and Exchanges
- Computer Proficiency
- Excellent Attention to Detail
- Inter-Department Collaboration
- Inbound and Outbound Calling
- Document and Records Management
- Refunds and Returns Management
- Multi-Line Phone Systems
- Proactive Self-Starter
- Establishing and Maintaining Customer Relationships
- Invoice Preparation and Processing
- Time Management
- Team-Oriented and Cooperative
- Strong Analytical and Problem Solving Skills
- Promoting Brand and Company Identity
- Regulatory Compliance
- Inventory controls
- Training and mentoring
- Schedule Management
- Team Building
- Creative merchandising
- Staff Management
- Sales and marketing
- Problem Solving
- Anticipating Problems
- Front of House Management
- Delegating Assignments and Tasks
- Monitoring Food Preparation
- Health Code Compliance
- Managing Deliveries
- Quality Assurance
- Training and Onboarding
- Documentation and Recordkeeping
- Supply Ordering and Management
- Service Delivery Management
- Menu Pricing and Writing
- Team Leadership
- Facilities Planning
- Calm and Pleasant Demeanor
- Inventory Management Software
- Critical Thinking
- Conflict Resolution
- Product Knowledge
- Locating Merchandise
- Ability to Lift 100 pounds
- Merchandise Receiving and Handling
- Security Practices
- Exceeding Customer Expectations
- Energy and Physical Stamina
- Engaging with Diverse Customers
- Brand Promotion
- Merchandise Recommendations
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
- Store Policies and Procedures
- Safety and Cleanliness Standards
- Customer Service
- Retail Merchandising
- Money Transfer Systems
- Positive Customer Engagement
- Team Cooperation
- Customer Assistance
Personal References
-Tim Fritch|Telephone:714-366-0441
Worked with Mr. Fritch at SCI for all four years, as an embalmer he taught me many things about the industry and is a workplace mentor.
-Phillip Bragg| Telephone: 714-396-5305
I currently work with Mr. Brag, he has been in the industry over 30 years and is personal friend and work mentor.
-Jennifer Mendoza| Telephone:714-487-3784
I worked with Jennifer over Five years at Walmart in the photolab and she is a close personal friend as well as a work mentor.
-Rudy Herrera|Telephone:626-716-0003
Is a personal friend as well as former employee at Real Page.
Timeline
Removal Technician
SCI Inc.
02.2018 - Current
Inventory Control Specialist
Walmart Stores,INC
05.2013 - 10.2018
Photo Lab Technician
Walmart Stores,INC
10.2006 - 05.2013
Shift Lead Manager
McDonald's Restaurant
06.2001 - 10.2006
Associate of Arts - Criminal Justice
Cypress College
High School Diploma -
Magnolia High School