Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elena Pereda

Waterbury,CT

Summary

Proven track record in enhancing environments and client satisfaction, notably at Central Connecticut State University(SMG), through expert custodial services and customer support. Excelled in customer service and problem-solving, significantly improving facility conditions and client relations. Skilled in call center operations and client care, demonstrating a commitment to excellence and a results-driven approach. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

School Custodian

Central Connecticut State University(SMG)
08.2023 - Current
  • Enhanced school cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
  • Kept building spaces premises clean inside and outside.
  • Promoted a healthy learning environment by disinfecting classrooms, restrooms, and common areas on a consistent schedule.
  • Completed specialized deep-cleaning projects during summer breaks to prepare the facility for the upcoming academic year.
  • Responded to students and school staff requests for products, services, and company information.
  • Offered advice and assistance to teachers, students and co workers paying attention to special needs or wants.
  • Facilitated a secure campus atmosphere by locking doors after hours while following all security protocols laid out by administrators.

Customer Service Representative

Faneuil Inc.
03.2021 - 07.2023
  • Tracked customer service cases, help client with medical billing, updated service software with customer information and reviewing medical health insurance.
  • Developed customer service policies and procedures to meet and exceed company service standards.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Home Health Aide(Temporary)

EP Inc
09.2020 - 01.2021
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.

Education

High School Diploma -

Martin Luther King HS
122 Amsterdam Ave, New York, NY 10023
06.1993

Skills

  • Customer Service
  • Problem-solving abilities
  • Call center experience
  • Client Relations

Languages

Spanish
Native or Bilingual

Timeline

School Custodian

Central Connecticut State University(SMG)
08.2023 - Current

Customer Service Representative

Faneuil Inc.
03.2021 - 07.2023

Home Health Aide(Temporary)

EP Inc
09.2020 - 01.2021

High School Diploma -

Martin Luther King HS

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Elena Pereda