Elena Petkoska
Chicago,IL
Summary
At ERC Delivery Service, I honed my expertise in HIPAA compliance and customer service, significantly enhancing patient satisfaction by optimizing delivery routes for efficiency. My proactive approach and ability to maintain strong working relationships resulted in a notable improvement in delivery times, demonstrating my commitment to excellence and dependability in high-pressure environments.
Overview
2
2
years of professional experience
Work History
Medical Delivery Driver
ERC Delivery Service
12.2022 - Current
- Provided exceptional customer service in every interaction with patients, healthcare professionals, and pharmacy staff.
- Developed strong relationships with clients through attentive listening skills, addressing concerns or inquiries promptly.
- Reduced delivery times by efficiently planning and executing optimal routes.
- Facilitated smooth transactions between healthcare providers and patients by collecting payment upon delivery when required.
- Enhanced patient satisfaction by delivering medical supplies promptly and accurately.
- Handled emergency situations professionally, exhibiting quick decision-making abilities when rerouting or prioritizing urgent deliveries.
- Adhered to all HIPAA regulations while handling confidential patient information for deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Protected people and equipment from hazardous materials by using correct procedures.
Education
Orde Chopela
Prilep, North Macedonia 05.2005
Skills
Safe Driving Practices
Punctuality
HIPAA Compliance
Patient confidentiality
Deadline-oriented
Hand-Eye Coordination
Independent Working
Positive Attitude
Teamwork and Collaboration
Customer Service
Problem-Solving
Time Management
Dependable and reliable
Attention to Detail
Time management skills
Punctual and Reliable
Client Relationship Management
Complex Problem-Solving
Documentation And Reporting
Quality Assurance
FLUENT IN LANGUAGE
Efficiency and Time Management
Multitasking
Excellent Communication
Strong Working Relationships
Dependability and Honesty
Organizational Skills
Timeline
Medical Delivery Driver
ERC Delivery Service
12.2022 - Current
Orde Chopela
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