Elena Phipps

Provide tax payers with information and payment options for items like filing taxes or understanding auditing procedures. Releasing tax refunds, answering notice inquiries, making account adjustments, and reconciling payments. Requires many telephone contacts with taxpayers and/or their representatives in response to IRS contacts regarding a limited number of delinquent situations or tax concerns.

• Provided accurate information to taxpayers regarding various IRS programs and procedures.
• Handled inquiries efficiently, resolving issues while maintaining compliance with federal guidelines.
• Conducted thorough research on complex inquiries, delivering informed solutions to customers'' unique challenges.

Kept meticulous records of correspondence between management and tenants. Escalated major issues to property manager for immediate remediation.

Collected, completed and processed lease applications.

Answered phone calls and emails and responded to questions from prospects quickly and effectively.

Invited prospects to fill out application upon completion of property tour.

Managed leasing agreements and tenant relations to enhance resident satisfaction.

• Conducted virtual property tours, highlighting features and benefits to prospective tenants.
• Managed property showings for prospective tenants, highlighting amenities and answering questions to secure interest in units.

Worked in the field, recruiting, working events to the educate the urgency of the 2020 Census.

Interviewing and hiring potential Clerical and Enumerators.

Pursuing respondents to complete the Census.

Worked in the elements, made visits to homes, food drives and COVID-19 testing sights.

• Led data collection initiatives to ensure accurate demographic representation.
• Trained team members on effective survey methodologies and best practices.

Customer Service and Technical throughout my tenure with AT&T.

All titles I held during my tenure with AT&T until I retired.

• Network Center Technician AT&T - Houston, TX October 2009 to December 2014
• Circuit Design Specialist & Customer Service AT&T - Houston, TX August 1992 to October 2009
• Cad Specialist AT&T - Houston, TX July 1985 to August 1992
• Customer Service Representative AT&T October 1976 to July 1985

I answered up to 500 calls a day while working in the business office about customer billing and sales.

Answering detailed product and service questions. Identifying and fulfilling customer needs to achieve satisfaction. Handling complaints, providing appropriate solutions and alternatives. Keeping records of customer interactions, processing customer accounts and filing documents. Telecommunications technicians are responsible for repairing, installing, modifying, and upgrading companies' telecommunications systems and related equipment. Diagnosed and resolved network issues using advanced troubleshooting techniques.