Elena Puricelli
Certified Medical Assistant
Laguna Niguel,CA
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Reliable Medical Support professional with 10 years of experience in the medical environment. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Saddleback Medical Group
06.2016 - Current
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Reduced wait times for patients by maintaining organized schedule and swiftly preparing examination rooms.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Provided compassionate care for patients, addressing their concerns, and ensuring positive experience.
- Upheld strict adherence to HIPAA regulations and maintained patient confidentiality at all times.
- Assisted physician in conducting patient assessments, obtaining vital signs, and documenting medical histories.
- Administered medications and injections under direction of healthcare providers, ensuring accurate dosages and patient safety.
- Conducted electrocardiograms, glucose monitoring, (INR) blood test, and specimen collection, ensuring proper labeling and handling of specimens for laboratory testing.
- Educated patients on preventative care measures, effectively reducing risk of future health complications.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in timely manner.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Contributed to welcoming atmosphere at practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
- Coordinated with other healthcare professionals for patient referrals, ensuring seamless transition and continuation of care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Managed approximately 30 incoming calls, emails and faxes per day from patients.
Certified Medical Assistant
University Of Pennsylvania Health System Group
01.2014 - 06.2016
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure, weight, temperature, and oxygen levels.
- Strengthened relationships with community resources, such as pharmacies and diagnostic services, to expedite patient care coordination.
- Maintained strict compliance with HIPAA regulations to protect patient privacy and ensure confidentiality of sensitive information.
- Reduced errors in medication administration by diligently verifying prescriptions and dosage instructions before administering medications.
- Increased patient satisfaction with compassionate bedside manner and effective communication skills.
- Assisted Cardiologists prepared patients for cardiac procedures in timely manner.
- Assisted Neurologists to conduct neurological assessments and Botox injections to eliminate neurological pain, to ensure accuracy and patient satisfaction.
Client Relations Specialist
Vanguard Investment Group
03.2006 - 01.2014
- Established rapport with potential customers during sales calls, leading to increased conversion rates from prospects into active clients.
- Consistently met or exceeded performance metrics by prioritizing tasks effectively and maintaining strong focus on achieving results.
- Managed diverse portfolio of clients, ensuring their needs were met and expectations exceeded.
- Logged call information and solutions provided into internal database.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Built strong relationships with clients through effective communication and consistent follow-up.
- Enhanced client satisfaction by addressing concerns and providing timely solutions to issues.
- Delivered high-quality customer service by quickly responding to inquiries and maintaining empathetic approach during interactions.
- Championed process improvements by analyzing workflows, recommending changes, and monitoring results post implementation.
Education
Associate of Science - Medical Assisting
DCCC
Downingtown, PA05.2016
BBA - Accounting And Business Management
University of Krasnodar
Krasnodar, USSR05.1997
Skills
- HIPAA Compliance
- Medical Terminology
- Specimens collection and processing
- Patient Scheduling
- Electronic Health Records
- Patient Assessments, and documentation
- Medical Records Management
- CPR
- Customer Service
- Fluent in Russian language
- Complex Problem-Solving
- Reliable team player
- Patient Relations
- Patient Care Coordination
Accomplishments
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care.
- Enhanced patient satisfaction through effective communication and problem-solving skills, achieving a 98% customer satisfaction rate.
- Collaborated with doctor to provide timely analysis and recommendations, contributing to 30% increase in treatment effectiveness.
Certification
- CMA - Certified Medical Assistant
- BLS
Languages
Russian
Full Professional
Timeline
Certified Medical Assistant
Saddleback Medical Group
06.2016 - Current
Certified Medical Assistant
University Of Pennsylvania Health System Group
01.2014 - 06.2016
Client Relations Specialist
Vanguard Investment Group
03.2006 - 01.2014
Associate of Science - Medical Assisting
DCCC
BBA - Accounting And Business Management
University of Krasnodar
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