Overview
Work History
Education
Skills
Languages
Timeline
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Elena Quintanilla

Los Angeles,CA

Overview

4
4
years of professional experience

Work History

Beauty Advisor

Sally's Beauty Supply
Los Angeles, CA
05.2024 - Current
  • Provided customers with product advice and recommendations based on their individual needs.
  • Assisted in the development of new beauty products and services.
  • Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
  • Greeted customers upon entering store or salon and established friendly relationships with them.
  • Educated customers about the proper use of cosmetics, fragrances and other beauty items.
  • Provided excellent customer service by responding promptly to inquiries from clients via phone or email.
  • Advised customers on various styling techniques for hair care products such as shampoos and conditioners.
  • Maintained cleanliness of work area by wiping down counters, organizing shelves and disposing of trash appropriately.
  • Ensured that all displays were neat and organized at all times.
  • Created a positive shopping experience for each customer through effective communication skills.
  • Followed company policies related to returns, exchanges and refunds according to guidelines.
  • Administered special promotions such as discounts or loyalty rewards programs.
  • Assisted in opening and closing procedures including counting money drawer contents at end of shift.
  • Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
  • Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
  • Assisted customers in feeling relaxed and comfortable with the process.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Greeted customers to determine wants or needs.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Dental Assistant

Children Dental World
Los Angeles, CA
01.2021 - 12.2023
  • Educated patients on proper oral hygiene techniques and habits.
  • Maintained a neat, clean and organized environment throughout the office.
  • Sterilized instruments according to established guidelines and protocols.
  • Greeted patients upon arrival at the office and escorted them to an examination room.
  • Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
  • Helped maintain inventory levels of all dental supplies used in day-to-day operations.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
  • Established clean, sterile and welcoming environment for patients.
  • Sterilized dental equipment using automatic washers to prevent cross contamination.

Education

High School Diploma -

Santee Complex Education High School
Los Angeles, CA
06-2023

Bachelor of Science -

Los Angeles Trade Technical College
Los Angeles, CA

Skills

  • Products knowledge
  • Service Consultations
  • Sales closing
  • Customer Service
  • Customer Engagement
  • Customer Needs Assessment
  • Sales proficiency
  • Retail experience
  • Merchandise Restocking
  • Team Collaboration
  • Organization and Multitasking
  • Brand Promotion

Languages

Spanish
Professional
English
Professional

Timeline

Beauty Advisor

Sally's Beauty Supply
05.2024 - Current

Dental Assistant

Children Dental World
01.2021 - 12.2023

High School Diploma -

Santee Complex Education High School

Bachelor of Science -

Los Angeles Trade Technical College

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Elena Quintanilla