Elena Ramirez
Denver,CO
Summary
I am currently an accomplished Case Manager, adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
As from being a case manager, I am a hardworking professional with relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Energetic professional with several years of experience in industry. Punctual employee, dedicated to following safety procedures and protocols, to avoid mishaps and work well both individually and with a team. I am looking to work as a server again, as I am new to the Denver Area and enjoy working with others in customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Case Manager
WellPower
Denver, Colorado
02.2024 - Current
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Conducted home visits to assess the safety of living environments for clients.
- Developed individualized care plans with input from clients and their families.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Counseled clients on available resources within the community that could help meet their needs.
- Provided referrals to appropriate health care providers or other community resources.
- Educated clients about mental health conditions, medications and self-care techniques.
- Participated in professional development activities related to case management best practices.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
Server
Union Bar & Soda Fountain
Fort Collins, CO
02.2022 - 02.2024
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Greeted customers, answered questions and recommended specials to increase profits.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Bartender
Harmony Golf Club
Timnath, Colorado
04.2021 - 10.2023
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Organized and managed the setup of event venues, including decorations and equipment.
Job Coach
Complete Care
Denver, CO
08.2020 - 04.2021
- Collaborated with employers to secure meaningful employment opportunities for clients.
- Maintained accurate records of services provided to each client including progress notes and case histories.
- Conducted individualized assessments of client abilities, interests, and needs.
- Developed and implemented individualized action plans for clients seeking employment.
- Provided advocacy services for clients who need assistance accessing community resources.
- Supported clients during transitions from one setting to another.
- Provided guidance, support, and feedback to clients on their progress.
- Conducted assessments of client behavior patterns to determine appropriate interventions.
Education
Bachelor of Science - Psychology
Colorado State University
Fort Collins, CO12-2023
Skills
- Health History Documentation
- Needs Assessment
- Care Coordination
- Patient support
- Case Management
- Problem-Solving
- Documentation proficiency
- Resource Identification
- Emotional awareness
- Conflict Resolution
- Positive Attitude
- Relationship Building
- Beverage Preparation
- Supply Restocking
- Order Management
- Guest Engagement
- Sales Techniques
- Check payment processing
- Cash Handling
- Menu presentation
- POS operation
- Menu knowledge
Certification
- Trauma Enforced Care
- Health Information Systems Management
- Diversity , Equity, Inclusion & Belonging
- Recovery Based Treatment
- Integrated Care Management
- Harm Reduction and Risk Assesment
- Mandatory Reporting / Duty to Warn
- Treatment Planning
References
- Ross Hamilton
Manager at Union Bar & Soda Fountain
970-825-558
- Lucy Canestorp
Manager at Harmony Golf Club
970-224-4622
- Kara Theel
Manager at WellPower
303-504-7700
Timeline
Case Manager
WellPower
02.2024 - Current
Server
Union Bar & Soda Fountain
02.2022 - 02.2024
Bartender
Harmony Golf Club
04.2021 - 10.2023
Job Coach
Complete Care
08.2020 - 04.2021
Bachelor of Science - Psychology
Colorado State University