Elena Ramos
PICO RIVERA,CA
Summary
Dedicated Executive Assistant with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
12
12
years of professional experience
Work History
Public Works Administrative Clerk
City of Lakewood
Lakewood, CA
10.2023 - Current
- Managed daily office operations, including scheduling appointments and managing incoming calls.
- Prepared and processed documents such as invoices, reports, memos and correspondence.
- Organized and maintained filing systems both electronically and manually.
- Assisted with the preparation of presentations for meetings, conferences and other events.
- Performed data entry duties to update client information in databases.
- Provided assistance to other departments when needed.
- Coordinated travel arrangements for staff members.
- Ordered supplies and equipment as needed.
Public Works Administrative Assistant
City of Signal Hill
Signal Hill, CA
01.2020 - 10.2023
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Created travel arrangements for senior managers according to their requirements.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Prepared expense reports on behalf of executives in accordance with company policies and procedures.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
- Developed project plans for various tasks assigned by upper management.
- Monitored progress on projects assigned by upper management.
- Managed database systems containing customer contact information.
- Answered questions from customers regarding products and services offered by the company.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Inventoried and ordered supplies for office.
- Responded effectively to sensitive inquiries or complaints.
- Scheduled appointments, meetings and events for management staff.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Maintained accurate department and customer records.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Prepared and prioritized calendars and correspondence.
Account Executive
Special Event Contractors
Pico Rivera, CA
11.2017 - 01.2020
- Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Negotiated contracts with clients to ensure profitable outcomes for the company.
- Provided timely customer service support to resolve any issues quickly and efficiently.
- Created marketing materials, including brochures and presentations, to showcase products and services.
- Identified potential new customers through research of industry trends and competitive analysis.
- Maintained accurate records of all sales activities using CRM software systems.
- Generated weekly reports on sales performance against targets for upper management review.
- Organized trade shows and events to promote company products or services in the marketplace.
Service Manager
Skyline Security Management Inc.
Downey, CA
01.2012 - 11.2017
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Resolved customer complaints in a timely manner.
- Monitored service performance metrics to identify areas of improvement.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Created detailed reports on service activities for senior management review.
- Identified opportunities to increase efficiency through automation or process re-engineering.
- Analyzed existing processes for potential cost savings initiatives.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Trained new employees on the use of customer relationship management software systems.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
Education
High School Diploma -
El Rancho High School
Pico Rivera, CA06-1997
Some College (No Degree) - Business Administration And Management
Cal State Long Beach
Long Beach, CASkills
- Billing and Invoicing
- Customer Follow-Up
- Correspondence Preparation
- Daily Reporting
- Database Entry
- Proofreading Documents
- Word Processing
- Mail Routing
- Travel Arrangements
- Spreadsheet Tracking
- Scheduling and Calendar Management
- Database Maintenance
- Maintaining Confidentiality
- Clerical Support
- Verbal and Written Communication
- Project Management
- Documentation and Recordkeeping
- Scheduling Appointments
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
Public Works Administrative Clerk
City of Lakewood
10.2023 - Current
Public Works Administrative Assistant
City of Signal Hill
01.2020 - 10.2023
Account Executive
Special Event Contractors
11.2017 - 01.2020
Service Manager
Skyline Security Management Inc.
01.2012 - 11.2017
High School Diploma -
El Rancho High School
Some College (No Degree) - Business Administration And Management
Cal State Long Beach
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