Elena Ratliff
Longs,SC
Summary
Assistant Product Operation Manager with extensive background in administration and human resources. Supervise daily operations and organizations. Strong competencies for addressing operational issues and concerns quickly. Determines staffing requirements, work assignments and schedules for new projects. Excellent skills hiring and recruiting to develop high-performing teams.
Overview
16
16
years of professional experience
Work History
Assistant Manager of Product Operations
Gap Inc, Banana Republic Factory
Myrtle Beach , SC
09.2020 - Current
- Coordinated with General Manager in different operational issues and promotional activities.
- Supervised operations team to support operational excellence and excellent customer service.
- Developed and maintain operational guidelines for staff.
- Monitored employee productivity and optimized procedures to reduce costs.
- Generated operational reports for management on monthly schedule.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Evaluated current operational strategies and recommend improvements.
Assistant Manager
Gap Inc
11.2015 - 08.2020
- Merchandising store/attending district merchandising training classes
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Directed promotion and brand loyalty efforts to build direct relationships with customers
- Compiled financial data to comply with budget
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Created employee schedules to align coverage with forecasted demands
- Increased employee performance and job satisfaction to strengthen retention and engagement
- Made hiring recommendations to increase company's productivity and profitability with quality workers
- Reviewed sales and gross profit report to assess company efficiency
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Monitored security to protect employees, customers and property
- Mentored team members to enhance professional development and accountability in workplace
- Assisted in organizing and overseeing assignments to drive operational excellence
Merchandising Manager
Gap Inc
07.1999 - 10.2008
- Set sales quotas, established performance expectations and visited retailers to optimize sales and customer service
- Planned out sales cycles to develop and service accounts by using product marketing, prospecting, promotion and merchandising for product awareness and placement
- Oversaw inventory counts each quarter to maintain stock records and account for shrinkage
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers
- Monitored stock levels and product sales to determine purchasing needs
- Established sales quotas and explained performance expectations in routine meetings to optimize sales and customer service
- Maintained point of sale (POS) system by inputting accurate inventory information
- Created sales cycle plan to develop and service accounts through product marketing, prospecting, promotion and merchandising for proper product visibility
- Optimized store displays and appearance via strategic merchandising
- Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions
- Completed efficient store resets to prepare store for special promotions and seasonal updates
- Assessed areas of service concern and developed improvement plans
- Completed monthly profit and loss performance reports
Education
Associates - Arts
Horry Georgetown Technical College
Conway, SC08.2022
Skills
- Employee Supervision
- Records Organization and Management
- Mathematical Calculation and Reasoning
- Operational Excellence
- Performance Monitoring and Evaluation
- Problem Anticipation and Resolution
- Facilitating Change
- Hiring and Onboarding
- Administrative Management
- Administering Payroll
- Daily Ledgers
- Customer Relations
- Payroll Administration and Timekeeping
Timeline
Assistant Manager of Product Operations
Gap Inc, Banana Republic Factory
09.2020 - Current
Assistant Manager
Gap Inc
11.2015 - 08.2020
Merchandising Manager
Gap Inc
07.1999 - 10.2008
Associates - Arts
Horry Georgetown Technical College
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