ELENA RIOS
Summary
Career-return bilingual (English/Spanish) case management and administrative specialist with a social work background and a phlebotomy certificate (120 hours hands-on). Experienced in intake assessments, administrative support, records management, billing, and basic medical terminology. HIPAA-aware and committed to patient confidentiality, clear communication, and empathetic problem-solving.
Overview
32
32
years of professional experience
Work History
Internship Student
UMC Ysleta
El Paso, Texas
07.2025 - 08.2025
- Completed 120 hours of hands-on clinical training, performed 164 venipunctures (23 unsuccessful attempts)
- Verified patient identity (name and DOB) to ensure accurate sample collection
- Followed proper venipuncture techniques and accurately labeled, handled, and stored specimens to ensure sample integrity
- Ensured patient confidentiality while building trust and a positive relationship with patients
- Organized, stocked supplies and followed safety standards to ensure a safe clinical environment
Internship Student
Opportunity Center for the Homeless
El Paso, Texas
01.2024 - 04.2024
- Facilitated distribution of apparel and personal‑care items to clients experiencing homelessness
- Connected clients with appropriate housing options, providing personalized and empathetic support
Internship Student
El Paso Orthopedic Surgery Group
El Paso, TX
12.2013 - 12.2013
- Delivered exceptional customer service to incoming patients, and handled phone inquiries efficiently
- Organized and managed appointment times for various radiological exams
Administrative Assistant
Coast Heat Treating Co.
Los Angeles, CA
03.1993 - 04.2003
- Processed invoices for company clients
- Provided exceptional customer service, responding to inquiries promptly and efficiently
- Supported retirement-plan administration after multi‑state trainings
Education
Certificate of Technical Studies - Phlebotomy
El Paso Community College
El Paso, TX08-2025
Associate of Applied Science - Social Work (Awarded)
El Paso Community College
El Paso, TX05-2024
Skills
- Bilingual: English and Spanish
- Intake assessments
- 120 hours hands-on(blood collection techniques)
- Excellent customer service
- Case management support
- Appointment scheduling
- Basic medical terminology
- HIPAA compliance
- Microsoft Office: Word, PowerPoint, basic Excel
Timeline
Internship Student
UMC Ysleta
07.2025 - 08.2025
Internship Student
Opportunity Center for the Homeless
01.2024 - 04.2024
Internship Student
El Paso Orthopedic Surgery Group
12.2013 - 12.2013
Administrative Assistant
Coast Heat Treating Co.
03.1993 - 04.2003
Certificate of Technical Studies - Phlebotomy
El Paso Community College
Associate of Applied Science - Social Work (Awarded)
El Paso Community College