Elena Rogovich
New York,NY
Summary
Seasoned and likeable Catering Operations Manager and talented leader with 12 years of experience in hospitality management, applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams and building client relationships, while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement, and implementing changes with strategic approach.
Overview
10
10
years of professional experience
Work History
Operations Manager
Food Fleet
01.2022 - Current
- Managed catering services for up to 20 accounts simultaneously; including deliveries, daily on-site pop ups, and food truck services at corporate locations, including Google, the Jacob Javits Convention Center, Bloomberg, and many other locations in the New York City metropolitan area.
- Managed operations for small and large-scale events of up to 60,000 people, resulting in seamless execution from planning phase to completion.
- Significantly increased revenue in New York City by building relationships with clients, vendors, venues, and local authorities.
- Developed customized proposals for potential clients that showcased company's capabilities, while addressing specific needs or requests from the client, adhering to varying set budgets.
- Conducted thorough risk assessments for potential vendors, vetting each for up-to-date health paperwork and certifications, permits, insurance documents, and capabilities to meet expectations.
- Managed account payables and receivables for clients and vendors alike.
Non-Profit Event Coordinator
Visit.org
11.2022 - 02.2023
- Organized, coordinated and deployed community focused events while focusing on delivering superior customer service to corporate partners
- Developed post-event reports to determine effectiveness of each event
- Managed administrative logistics of events planning, event booking and event promotions.
Lead Bartender and Restaurant Manager
L'inizio
09.2021 - 08.2022
- Create and prepare seasonal cocktails for Michelin recognized restaurant
- Prepare bar for service of 60-80 guests daily, stocking and ordering based on volume
- Connecting with customers to build a reliable customer base, while maintaining high standard of cleanliness of bar and restaurant.
Client Partnership Specialist
Westaff
05.2020 - 06.2021
- Scheduled and conducted 10 to 20 interviews each week and facilitated all new employee orientations
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates
- Partnered with various manufacturing and production companies to ascertain hiring needs and subsequently provide candidate recommendations.
Event Operations Manager
Mill Restaurant Group
09.2018 - 03.2020
- Oversaw day-to-day operations of public and private catering events at The Wadsworth Museum of Art, supervising an onsite team of 30
- Coordinated with contractors, reviewed and received deliverables, monitored timelines and costs
- Oriented newly hired employees and trained staff using cross-training and educational workshops to maximize productivity
- Built relationships with customers and managed accounts to drive revenue and profit, including fundraising for community events held at the museum
Restaurant Manager
Republic Restaurant
05.2017 - 03.2020
- Oversaw 25 front of house personnel to maintain adequate staffing and minimize overtime
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Delivered in-depth training to workers to drive revenue and promote strong team performance
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
Wedding and Special Events Coordinator
Pond House Cafe
01.2014 - 05.2017
- Managed logistics of events planning, including contract signing, fee collection, event booking and event promotions
- Liaised with marketing and PR colleagues to promote special events
- Organized and implemented Weddings and Special events with as many as 200 guests.
Education
International TEFL Academy Remote Certificate of Graphic Design -
New York Institute of Art And Design
New York, NY2019
Associate of Applied Science - Hospitality Administration And Management
Manchester Community College
Manchester, CT2018
Skills
- Event logistics management
- Vendor Relationship Management
- Client Relationships
- Attention to detail
- Google Suites and Excel
- Critical thinking
- Marketing
- Independent problem-solving
- Staff Management
- Project Management
- Catering knowledge
- Food Safety
Timeline
Non-Profit Event Coordinator
Visit.org
11.2022 - 02.2023
Operations Manager
Food Fleet
01.2022 - Current
Lead Bartender and Restaurant Manager
L'inizio
09.2021 - 08.2022
Client Partnership Specialist
Westaff
05.2020 - 06.2021
Event Operations Manager
Mill Restaurant Group
09.2018 - 03.2020
Restaurant Manager
Republic Restaurant
05.2017 - 03.2020
Wedding and Special Events Coordinator
Pond House Cafe
01.2014 - 05.2017
International TEFL Academy Remote Certificate of Graphic Design -
New York Institute of Art And Design
Associate of Applied Science - Hospitality Administration And Management
Manchester Community College
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