Elena Romanel
Shelby Township,MI
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Beauty Manager
JCPenney
02.2022 - Current
- Recruiting, interviewing and retaining quality staff
- Organizing employees' shifts, considering peak times and seasonality
- Responsible for store operational processes.
- Implemented promotional campaigns for beauty products and services.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Created strategies to maximize revenue from existing customers through loyalty programs.
- Developed and implemented new beauty products to increase store sales.
- Analyzed business performance data and forecasted business results for upper management.
- Trained and supervised staff in the use of beauty products and services.
- Drafted reports detailing monthly sales results, competitor activity, and customer feedback.
Office Assistant
Extreme Expedite INC.
08.2013 - 01.2024
- Keep physical files and digitize records organized
- Track and record expenses accounts to maintain accurate, current and complaint financial records
- Interact with customers professionally by phone, email, or in person.
Office Manager
Modern Dentistry
10.2020 - 02.2022
- Create, establish, and manage internal office protocols and procedures to ensure office efficiency
- Hire and train new office staff to respond to patient needs and manage billing system
- Maintain dental clinic's budget, general ledger and accounting system.
Assistant Store Manager
Farmacia Familei
05.2010 - 09.2012
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
Education
Masters in Science, Pharmacy -
Nicolaie Testemitanu University
Chisinau, Moldova06.2008
Bachelors in Science, Engineering -
Technical Railway College
Belts, Moldova06.2001
Skills
- Client Relationship Building
- Sales Strategy Development
- Client Relationship Building
- Marketing and Promotions
- Event Planning and Execution
- Employee Development
- Staff Management
- Customer Service
- Negotiation and Conflict Resolution
- Performance Tracking and Evaluation
- Onboarding and Orientation
- Hiring and Training
Languages
Russian
Native or Bilingual
Romanian
Native or Bilingual
Timeline
Beauty Manager
JCPenney
02.2022 - Current
Office Manager
Modern Dentistry
10.2020 - 02.2022
Office Assistant
Extreme Expedite INC.
08.2013 - 01.2024
Assistant Store Manager
Farmacia Familei
05.2010 - 09.2012
Masters in Science, Pharmacy -
Nicolaie Testemitanu University
Bachelors in Science, Engineering -
Technical Railway College
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