ELENA ROSS

* Provide English language instruction to adult learners from diverse linguistic and cultural backgrounds.
* Plan and deliver lessons focused on reading, writing, grammar, vocabulary, speaking, and practical communication skills.
* Assess student skill levels and monitor academic progress using classroom assignments and standardized assessments, including CASAS.
* Adapt instructional materials and teaching methods to accommodate different English proficiency levels and individual learning needs.
* Provide individualized support to help students strengthen language skills and achieve educational and career goals.
* Maintain accurate attendance, assessment, and student progress records.
* Use digital tools and educational technology to support classroom instruction and student engagement.
* Collaborate with faculty and staff to support student success and program objectives.

• Maintained clean, safe, and well-organized patient environment.
• Monitored vital signs and reported any abnormalities to healthcare providers promptly.
• Transported patients via wheelchair to and from rehabilitation and daily activities.
• Improved patient nutrition by preparing healthy meals tailored to dietary restrictions and preferences.
• Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
• Managed patient medications, ensuring accurate dosages and timely administration.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Provided safe mobility support to help patients move around personal and public spaces.
• Enhanced patient comfort by providing compassionate and attentive personal care.
• Maintained a safe and clean environment, reducing the risk of infection or injury.
• Documented vitals, behaviors, and medications in client medical records.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Provided emotional support and companionship to patients, promoting overall wellbeing.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Improved resolution time with effective problem-solving for customer complaints.

• Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
• Developed and maintained detailed records of all procurement activities for accurate tracking and reporting purposes.
• Maintained up-to-date database of suppliers, vendors and contracts to support accurate recordkeeping.
• Established relationships with vendors and suppliers to streamline procurement operations.
• Coordinated purchasing activities for residential, commercial, and infrastructure developments, including high-rise complexes and airport projects.
• Sourced and evaluated suppliers to ensure quality, cost-efficiency, and timely delivery.
• Prepared and processed purchase orders in accordance with project specifications and company standards.
• Negotiated pricing, contracts, and delivery terms with vendors and international suppliers.
• Monitored inventory levels and ensured continuous supply of critical materials to avoid project delays.
• Collaborated with engineering, project management, and logistics teams to align procurement with project timelines.
• Reviewed technical documentation and specifications for M&E systems to ensure accurate purchasing.
• Tracked orders, shipments, and deliveries across multiple construction sites throughout Russia.
• Maintained procurement records, supplier databases, and documentation for auditing and reporting purposes.
• Resolved supply chain issues, delays, and discrepancies in a timely manner.

• Facilitated transparent bidding processes for supplier selection, ensuring fairness and adherence to established guidelines.
• Negotiated favorable contracts with vendors for long-term supply agreements, securing stable pricing and reliable product availability.
• Researched and identified potential new suppliers to increase vendor base.
• Coordinated closely with finance teams to monitor budgets and cash flow implications related to procurement activities.
• Coordinated purchasing activities for residential, commercial, and infrastructure developments, including high-rise complexes and airport projects.
• Sourced and evaluated suppliers to ensure quality, cost-efficiency, and timely delivery.
• Prepared and processed purchase orders in accordance with project specifications and company standards.
• Negotiated pricing, contracts, and delivery terms with vendors and international suppliers.
• Monitored inventory levels and ensured continuous supply of critical materials to avoid project delays.
• Collaborated with engineering, project management, and logistics teams to align procurement with project timelines.
• Reviewed technical documentation and specifications for M&E systems to ensure accurate purchasing.
• Tracked orders, shipments, and deliveries across multiple construction sites throughout Russia.
• Maintained procurement records, supplier databases, and documentation for auditing and reporting purposes.
• Resolved supply chain issues, delays, and discrepancies in a timely manner