Elena Russell
Insurance Professional
Detroit,MI
Summary
A dedicated professional with a strong commitment to continuous operational improvement and maintaining high standards. Excels in aligning efforts with organizational goals. Has earned a reputation as a reliable and results-driven individual. Experienced professional trainer who has successfully developed and delivered effective training curricula to adult learners. Strong focus on team building, cohesiveness, adaptability, and achieving tangible results. Known for fostering a holistic and positive learning environment. Brings flexibility and a passion for creating an atmosphere conducive to growth and success.
Overview
12
12
years of professional experience
Work History
Trainer, P&C Insurance USAA
Qualfon
10.2024 - 02.2025
- Mentored groups of up to 20 adult new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
- Engaged with subject matter experts to ensure training content accuracy and relevance.
- Improved learning outcomes with application of adult learning principles in all training programs.
P&C Licensed Insurance Consultant
Qualfon Call Center
12.2023 - 10.2024
- Managed average of 50 calls per day, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Leasing Manager
GMS Properties
08.2021 - 05.2023
- Managed marketing and leasing plans to increase tenancy for 98 apartments and 17 houses.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Conducted property showings and served as point of contact.
- Processed lease applications and conducted prospect screening.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
Licensed Insurance Producer
Allstate
07.2019 - 05.2021
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Provided coverage option information to assist clients in protecting assets.
- Promoted products and services using upselling and other sales strategies.
- Exceeded corporate quotas for monthly policy sales
Insurance Agency Manager
Allstate
01.2017 - 07.2019
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Managed average 30 inbound calls, emails, and walk-in clientele while remaining organized and efficient.
- Obtained underwriting approval by completing application for coverage.
Banking Relationship Manager
Bank Of America
03.2013 - 01.2017
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Grew assets under management by proactively identifying potential investment opportunities and presenting them to clients as appropriate based on their objectives.
Education
Associate of Science - Behavioral Sciences
Mohave Community College
Kingman, AZ06.2013
Skills
- Staff Training Development
- Instructional Coaching
- Student Interaction
- Analyzing Learning Styles
- Learning Environment Oversight
- Employee Compliance Education
- Leadership Enhancement
- New Hire Integration Skills
Timeline
Trainer, P&C Insurance USAA
Qualfon
10.2024 - 02.2025
P&C Licensed Insurance Consultant
Qualfon Call Center
12.2023 - 10.2024
Leasing Manager
GMS Properties
08.2021 - 05.2023
Licensed Insurance Producer
Allstate
07.2019 - 05.2021
Insurance Agency Manager
Allstate
01.2017 - 07.2019
Banking Relationship Manager
Bank Of America
03.2013 - 01.2017
Associate of Science - Behavioral Sciences
Mohave Community College
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