Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elena Russell

Customer Service Manager
Park Forest,IL

Summary

Accomplished Professional Manager adept at planning and implementing high-level business solutions. Knowledgeable about the full project lifecycle and successful methods for delivery management. Prepared to offer 15 years of related experience and take on a challenging, growth-oriented position. Ambitious professional with proven track record in consulting, project management and client delivery excellence. Polished in identifying risks, developing risk mitigation strategies and refining and enhancing business processes. Dynamic and unconventional professional dedicated to delivering services and solutions to achieve business goals. Licensed in Insurance.

Overview

13
13
years of professional experience

Work History

Manager of Operations

Equity Alliance LLC
01.2021 - Current
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Partnered with local organizations to expand access to social and community services.
  • Collaborated with community members to develop and implement service initiatives.

Contracted Leasing Manager

GMS Properties
01.2020 - 01.2021
  • Managed daily and weekly marketing and leasing plans.
  • Trained leasing professionals on regulatory requirements, company policies, and office procedures.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Collected, completed, and processed lease applications.
  • Communicated effectively with owners, residents, and on-site associates.
  • Conducted regular inspections of both interior and exterior of properties for damage.

Licensed Insurance Office Manager

Allstate
01.2018 - 01.2020
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.

Licensed Insurance Producer

Allstate
01.2017 - 01.2018
  • Provided comprehensive product knowledge and guidance to help clients on product selection.
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
  • Met with prospective clients to discuss insurance needs and provide solutions.
  • Developed strong referral network in community to raise awareness and increase sales opportunities.
  • Developed sales strategies to increase sales of insurance policies.

Relationship Manager

Bank Of America
07.2013 - 01.2017
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.

Licensed Banker

BBVA Compass Bank
01.2011 - 01.2013
  • Educated customers on features and benefits of banking products and services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Opened, closed, and updated accounts for customers.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Cultivated client relationships through high levels of direct communication to maintain customer loyalty.
  • Provided advice on different bank products and financial options.

Education

Associate of Arts - Social & Behavioral Science

Mohave Community College
Bullhead City, AZ
05.2013

Skills

  • Managing Subcontractors
  • Multi-Unit Operations Management
  • Staff Retention
  • Community Reinvestment Act
  • Partnership Management
  • Operational Efficiency
  • Risk Mitigation
  • Revenue Generation

Timeline

Manager of Operations

Equity Alliance LLC
01.2021 - Current

Contracted Leasing Manager

GMS Properties
01.2020 - 01.2021

Licensed Insurance Office Manager

Allstate
01.2018 - 01.2020

Licensed Insurance Producer

Allstate
01.2017 - 01.2018

Relationship Manager

Bank Of America
07.2013 - 01.2017

Licensed Banker

BBVA Compass Bank
01.2011 - 01.2013

Associate of Arts - Social & Behavioral Science

Mohave Community College
Elena RussellCustomer Service Manager