Elena Salgado Escoto
Jurupa Valley,CA
Summary
Compassionate Clinical Mental Health Counseling graduate student completing supervised practicum hours toward licensure (LPC). Over a decade of experience in healthcare services and client advocacy. Skilled in conducting diagnostic intakes, developing treatment plans, and delivering therapy under supervision. Focused on promoting emotional wellness and supporting underserved populations through evidence-based interventions.
Overview
18
18
years of professional experience
Work History
LPC Practicums Student Intern
Family Services Association
Moreno Valley
05.2025 - Current
- Delivered direct clinical services through individual, family, and group therapy sessions, diagnostic intakes, crisis interventions, and ongoing treatment to address client needs.
- Managed diverse caseload, ensuring timely and ethical service delivery, advocacy, and referrals while consistently meeting contract and service hour targets.
- Develop and implement individualized treatment plans (ISPs), conduct utilization reviews, and maintain comprehensive, HIPAA-compliant clinical documentation.
- Collaborate within a multidisciplinary team of therapists, case managers, and supervisors through regular case reviews and consultations to ensure coordinated client care.
- Supported crisis triage and intervention to effectively respond to urgent client needs.
Medicare Specialist
Inland Empire Health Plan
Rancho Cucamonga, California
04.2012 - Current
- Assisted clients in enrolling in the IEHP DualChoice Medicare Advantage plan to ensure access to necessary healthcare services.
- Deliver outreach, education, and sales activities in collaboration with the Medicare Sales Manager, ensuring compliance with CMS Medicare rules and IEHP protocols.
- Manage over 150 provider offices across multiple territories, conducting home visits, community presentations, and member engagement activities.
- Build strong community relationships through health fairs and outreach initiatives, consistently exceeding performance targets.
- Maintain accurate and confidential client records, ensuring all documentation adheres to regulatory and organizational standards.
Enrollment Advisor
Inland Empire Health Plan
Rancho Cucamonga, California
04.2010 - 04.2012
- Delivered exceptional customer service, guiding members through complex health plan options to enhance their understanding and satisfaction.
- Managed inbound calls, assisting clients with eligibility verification and enrollment for state health programs to ensure access to necessary services.
- Exceeded individual and team performance metrics by maintaining compliance with state and organizational standards, contributing to overall program success.
Office Assistant III
County of Riverside
Riverside, California
12.2007 - 04.2010
- Prepared and reviewed reports for executive management, implemented filing systems, and ensured accurate information flow across departments.
- Responded to public inquiries and contributed to improved efficiency through process streamlining and documentation design.
- Supported Child Health and Disability Prevention services through comprehensive administrative duties and data management.
Education
Master of Science - Mental Health Counseling
Divine Mercy University
Sterling, VA05-2026
Bachelor of Arts - Management
University of Redlands
Redlands, CA05-2015
Skills
- Clinical counseling
- Crisis intervention
- Individual therapy
- Treatment planning
- Multidisciplinary collaboration
- Client advocacy
- Community outreach
- Data management
- Mental health assessment
- Multicultural competence
Languages
Spanish
Professional
Timeline
LPC Practicums Student Intern
Family Services Association
05.2025 - Current
Medicare Specialist
Inland Empire Health Plan
04.2012 - Current
Enrollment Advisor
Inland Empire Health Plan
04.2010 - 04.2012
Office Assistant III
County of Riverside
12.2007 - 04.2010
Master of Science - Mental Health Counseling
Divine Mercy University
Bachelor of Arts - Management
University of Redlands