Elena Salinas
Braintree,MA
Summary
Seasoned Inflight Operations Manager with a proven track record of 44 years at American Airlines, enhancing team performance and ensuring regulatory compliance. Expert in operational coordination and customer service, I excel in problem-solving and effective communications.
Overview
43
43
years of professional experience
Work History
Inflight Operations Manager
American Airlines
10.2017 - 06.2025
- Supervise operations staff and keep employees compliant with company policies and procedures.
- Empower employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Lead hiring, onboarding and training of new hires to fulfill business requirements.
- Ensure compliance with industry regulations, maintaining a safe working environment for staff members.
Flight Service Manager
American Airlines
01.2011 - 09.2017
- Led Inflight emergency response efforts, coordinating with crew members to ensure the safety of all passengers onboard.
- Coordinated with ground staff during irregular operations, facilitating quick resolutions for delayed/cancelled flights.
- Delivered exceptional service to our VIP customers, ensuring their comfort and satisfaction throughout their travel experience.
- Mentored new hire flight attendants providing guidance on company culture and best practices for delivering exemplary service.
- Conducted cabin safety checks, (check-rides,) maintaining compliance with FAA regulations and airline policies.
- Support and counsel flight attendants in safety, policies, procedures and customer service.
- Market Manager for HNL and OGG when based in DFW and Market Manager for CDG and LHR in BOS.
Flight Service Manager-On-Duty
American Airlines
01.2012 - 01.2014
- Responded to customer concerns by providing friendly, knowledgeable support.
- Supervised flight attendants assuring compliance of company policies and regulations.
- Assist with all reassignments and medical emergencies.
- Work as a flight attendant
Reservation Sales/Passenger Service Agent
American Airlines
04.1982 - 05.2009
- Assisted passengers with reservations, check-in and boarding passes.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Processed travel documents, verifying identification accuracy according to security protocols prior to boarding.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Agent Advisory Board, Systemwide President
- Joint Business Education Communication Team/JBEC-Promoted communication with a joint perspective. Author of a newsletter “On The Fly.” Host of monthly conference call “Talk Back Team,” with employees from all departments.
Education
Psychology
Quincy College
Quincy, MASkills
- Certified DOT Flight Attendant
- Certificate #3532965
- CPR/AED
- Customer service
- Adaptability
- CARE Team Member
- Communication
- Decision-making
- Operations oversight
- Client relationships
- Management
- Employee relations and conflict resolution
- Quality assurance controls
- Conflict mediation
- Interpersonal communication
- Cultural awareness
Accomplishments
- Earned the “Customer Comes First” Award in 1995 for multiple customer compliment letters.
- Chairman's Award - Presented with award for outstanding service and leadership.
- PRIDE - Elected President of Boston PRIDE Chapter, two terms in a row, selected by members.
Timeline
Inflight Operations Manager
American Airlines
10.2017 - 06.2025
Flight Service Manager-On-Duty
American Airlines
01.2012 - 01.2014
Flight Service Manager
American Airlines
01.2011 - 09.2017
Reservation Sales/Passenger Service Agent
American Airlines
04.1982 - 05.2009
Psychology
Quincy College