Elena Salluhi
Shelton
Summary
Proactive and customer-focused, I excelled at The Original Vazzys, enhancing guest satisfaction and loyalty through personalized service and efficient food packaging. Adept in teamwork and fluent in Turkish, I significantly contributed to a smooth operation, training team members, and ensuring service excellence. My skills in food preparation and customer engagement drove positive outcomes in fast-paced environments. Strong attention to detail, able to multi-task, self-starter attitude.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Take-Out Server and Hostess
The Orginal Vazzys
01.2022 - Current
- Maintained a clean and organized work area, ensuring efficient service throughout the shift.
- Enhanced customer satisfaction by taking accurate and timely phone orders for takeout.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Fostered positive relationships with regular customers, cultivating loyalty through personalized service experiences.
- Verified orders before handing them over to customers, ensuring accuracy and reducing complaints.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Trained new team members in front of house operations, improving overall team efficiency
- Communicate effectively with servers and kitchen staff to manage wait time
Ice Cream Server
Sunny Daes
02.2021 - Current
- Notified supervisor and peers of low product inventory and customer complaints.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Kept tidy and organized area to comply with cleanliness standards.
- Collaborated with team members to maintain smooth operations during high-volume periods.
- Contributed to increased sales by upselling toppings, waffle cones, and specialty items.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Used ice cream makers, blenders and frozen yogurt machines to create ice cream and yogurt.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Education
Bachelor of Science - Biological Sciences
University of Connecticut
Storrs, CT05-2028
High School Diploma -
Shelton High School
Shelton, CT06-2024
Skills
- Excellent customer service
- Food packaging
- Phone etiquette
- Food preparation
- Teamwork
- Customer engagement
- Patience and empathy
- Fluent in Turkish
Certification
-
- Certified Nursing Assistant, Training Direct Bridgeport, CT February, 2024
Languages
Turkish
Native or Bilingual
Interests
- Gym Workouts
- Watching Movies and TV Shows
- Cooking
- Gardening
- Running
- Reading
- Road Trips
- Hiking
- Working
Timeline
Take-Out Server and Hostess
The Orginal Vazzys
01.2022 - Current
Ice Cream Server
Sunny Daes
02.2021 - Current
Bachelor of Science - Biological Sciences
University of Connecticut
High School Diploma -
Shelton High School
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