Elena Sanchez
Pearland,TX
Summary
Dynamic professional with a proven track record at Chocolate Bayou FCU, excelling in high-volume transactions and fostering customer relationships. Demonstrated attention to detail and emotional resilience while balancing cash drawers and training team members. Adept at problem-solving and multitasking, ensuring a seamless customer experience in fast-paced environments.
Professional banking specialist prepared for this role with strong focus on customer service, cash handling, and transaction processing. Proven ability to work collaboratively within a team to achieve results, adapting to changing needs seamlessly. Reliable, trustworthy, and skilled in communication, problem-solving, and financial accuracy. Consistently delivers exceptional service while maintaining high standards and efficiency.
Overview
5
5
years of professional experience
Work History
Bank Teller
Chocolate Bayou FCU
08.2023 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered member inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with members by maintaining confidentiality and protecting sensitive financial information.
- Collaborated with fellow tellers by providing training, support, and guidance to ensure smooth branch operations and consistent delivery of excellent customer service.
Daycare Teacher
Mommy's Daycare
05.2020 - 07.2023
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Supported diverse learners by adapting teaching methods to meet individual student needs and learning styles.
Education
High School Diploma -
Robert Turner College And Career Highschool
Pearland, TX05-2020
Associates Degree - General Studies
Alvin Community College
Alvin, TX06-2020
Skills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Customer relationship development
- Emotional resilience
- Data entry efficiency
- Stress tolerance
- Problem-solving
- Time management
- Multitasking and organization
- Team collaboration
- Phone etiquette
Employee Of The Quarter for Chocolate Bayou FCU
Awarded Employee of the Quarter for exceptional communication, accuracy, and efficiency in handling administrative and customer service responsibilities.
Timeline
Bank Teller
Chocolate Bayou FCU
08.2023 - Current
Daycare Teacher
Mommy's Daycare
05.2020 - 07.2023
High School Diploma -
Robert Turner College And Career Highschool
Associates Degree - General Studies
Alvin Community College
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