Elena Senatus
Winter Garden,FL
Summary
Hospitable professional offering personality, professionalism and communication skills to successfully engage new and existing customers. Adept at identifying and matching customers with products and services by conducting and discussing financial needs. Solid knowledge of personal banking practices and regulations.
Overview
10
10
years of professional experience
4029
4029
years of post-secondary education
Work History
Branch Operations Manager
Wells Fargo Bank, N.A.
Ocoee, Florida
06.2024 - 12.2025
- Managed daily branch operations and ensured compliance with bank policies.
- Oversaw staff training and development to enhance service quality.
- Coordinated customer service initiatives to improve client satisfaction.
- Analyzed branch performance metrics to identify areas for improvement.
- Resolved customer inquiries and issues in a timely manner.
- Supervised daily activities of tellers, loan officers, and other personnel.
- Coached staff on policies, procedures and performance strategies.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
Associate Personal Banker
Wells Fargo Bank, N.A.
Clermont, FL
04.2022 - 06.2024
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Conducted financial needs assessments for personalized solutions.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Followed operational standards, promoting security, risk management and compliance.
- Cultivated relationships with partners to fulfill or provide appropriate referrals for clients.
Lead Teller
Wells Fargo Bank, N.A.
Haines City, FL
04.2018 - 04.2022
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Ensured adherence to all applicable laws and regulations related to banking operations.
- Managed a team of tellers and ensured proper training on all banking policies and procedures.
- Implemented new policies or procedures based on regulatory updates or changes in business needs.
- Tracked inventory levels of supplies necessary for daily operations.
- Monitored daily cash levels in the vault and reconciled discrepancies.
- Provided ongoing coaching and feedback to tellers on their job performance.
- Performed daily balancing of the cash drawer as well as other assigned duties such as ATM monitoring or check cashing.
- Assisted in training new tellers on procedures and policies.
Teller
Wells Fargo Bank, N.A.
Haines City, FL
03.2016 - 04.2018
- Maintained confidentiality of bank records and client information.
- Built and maintained client relationships through quality, personalized interactions.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Delivered exceptional service to customers in person or over telephone.
Education
Associate of Arts -
Polk State College
Winter Haven, FLHigh School Diploma -
Ridge Community High School
Davenport, FLSkills
- MS Excel
- Bi-Lingual in Spanish
- Attention to Detail
- Cross-Selling and Upselling
- Relationship Building
- Customer Satisfaction
- Cash Handling
- Team building
- Effective Communication
- Operational management
- Risk management
- Strong team-builder
Timeline
Branch Operations Manager
Wells Fargo Bank, N.A.
06.2024 - 12.2025
Associate Personal Banker
Wells Fargo Bank, N.A.
04.2022 - 06.2024
Lead Teller
Wells Fargo Bank, N.A.
04.2018 - 04.2022
Teller
Wells Fargo Bank, N.A.
03.2016 - 04.2018
Associate of Arts -
Polk State College
High School Diploma -
Ridge Community High School