Elena Sirbu
Chisinau,Moldova
Summary
- Dedicated administrative professional with successful experience in fast-paced office settings. I am a hardworking team player with expertise in completing various clerical tasks and offering staff support.
- Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
- Detail-oriented administrative assistant with experience in customer service, data entry and office management. Motivated professional with extensive experience in customer service, sales and administrative tasks.
- Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 10 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets.
- Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Health Unit Administrative Assistant
US Embassy Chisinau
10.2017 - Current
- Maintained files and filing, keeping sensitive information confidential.
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Provided administrative support to management staff, including scheduling meetings and appointments,
- Preparing agendas, taking minutes, and maintaining records.
- Utilized computer programs such as Microsoft Office Suite proficiently.
- Coordinated team events such as meetings, conferences, trainings.
- Tracked and monitored inventory levels of office supplies to ensure adequate stock was available at all times.
- Supporting the related supply activities to facilitate Health Unit Office to end processes resulting in a timely and quality delivery of goods; - Applying the Health Unit sourcing and procurement strategies when planning the purchase of important services.
- Contributing to preparing supply chain management plans and providing information on the status of the requests and the availability of the items.
- Preparing of the purchase orders for the office.
- Supporting warehouse management , monitoring the transport of the ordered goods.
- Providing asset management reports and provided periodically reports when requested.
- Prepared purchase orders and sent confirmations for inspection and other correspondence.
Human Resources Administrative Assistant
Us Embassy Chisinau
04.2017 - 10.2017
- Provided administrative support to the HR team in processing payroll information.
- Maintained an up-to-date database of employee profiles with their contact details, qualifications and
certifications. - Assisted in creating a positive work environment by providing timely responses to employees' inquiries.
- Facilitated communication between management and employees regarding important changes in company policies and procedures.
- Compiled comprehensive records of all new hires, terminations, pay rates, benefits, leaves of absence, and other personnel actions.
- Organized and maintained confidential personnel files according to legal requirements.
- Collaborated with other departments to coordinate staffing needs across the organization.
- Maintained and updated employee records to support accuracy and compliance.
- Tracked and monitored inventory levels of office supplies to ensure adequate stock was available at all times
- Provided administrative support to the HR team in processing payroll information
- Maintained an up-to-date database of employee profiles with their contact details, qualifications and certifications.
Quality Assurance Agent
International Travel Network
11.2013 - 02.2017
- Maintained accurate records of all quality assurance activities
- Provided guidance and training for new staff members on quality assurance procedures
- Analyzed quality assurance data, identified trends and areas of improvement, and recommended corrective action plans
- Developed and implemented strategies to improve customer satisfaction by monitoring call center performance
- Monitored production line activities for compliance with defined quality parameters.
Security and Access Assistant
Stock Company Moldtelecom
05.2013 - 10.2013
- Monitoring the work of economy and business class travel agents; listening the calls between agents and customers, having the aim to ascertain possible violations of the company rules
- Maintained records of inspections, tests, audits and other related activities for regulatory compliance purposes
- Developed, arranged for, performed and assessed executive protection activities to reduce security risks
- Assistance of the personnel database and official personnel files and records of all employees
- Provided general administrative office support, monitoring the access of the persons and its employees within the company
- Issuing the cards that allowed the entrance of the employees
- Development of different reports related to internal security such as: cars allowance on the company compound and all its outside branches of Moldova
- Compiling reports regarding possible security violations.
Individual Entity Sale Consultant
Stock Company "Moldtelecom"
11.2010 - 05.2013
- Analyzed customer needs and interests, determining appropriate products.
- Scheduled appointments with prospective customers to discuss purchase options.
- Communicated product features, advantages, and benefits to customers.
- Stayed up-to-date on market trends in order to effectively advise customers.
- Employed document management system to organize and track files and data.
- Worked with management teams to develop annual sales plans, goals, and targets.
- Attended scheduled training sessions and department meetings to build expertise.
- Trained sales team members on company procedures and standards.
- Assisted customers with product inquiries and provided technical advice where necessary.
- Used solution selling skills and sales knowledge to prospect new business and close sales calls.
- Negotiated pricing terms and conditions for successful closure of deals.
- Met or exceeded sales objectives through client growth, supporting company revenue goals.
- Advised clients regarding accounts, pricing schedules, and financing options.
- Maintained accurate records of customer contacts and transactions.
- Developed and presented persuasive sales presentations to potential clients.
- Preparing of the contracts, purchase orders, accounting bills and documents.
- Ensuring of the purchase orders agreement are properly signed and billed.
Education
Master Degree in Economic Sciences in Management and Marketing -
Free International University of Moldova
Chisinau, Moldova07.2012
Licentiate in Humanities in Modern Languages -
Free International University of Moldova
Chisinau, Moldova07.2010
Certificate - Modern Languages
University of Graz
Austria, Graz06.2008
High School Diploma -
Theoretical European Lyceum "Basarabia"
Ciorescu, Chisinau05.2007
Skills
- Microsoft Excel
- Operational Requirements
- Office Support
- Patient Referral
- Data Entry Software
- Outpatient Procedures
- Computer Proficiency
- Taking Client Histories
- Scheduling Tests and Procedures
- Calendar and Appointment Management
- Medical Records Verification
- Patient Database Maintenance
- Teamwork and Collaboration
- Regulatory Documentation
Personal Information
Title: Health Unit Administrative Assistant
Timeline
Health Unit Administrative Assistant
US Embassy Chisinau
10.2017 - Current
Human Resources Administrative Assistant
Us Embassy Chisinau
04.2017 - 10.2017
Quality Assurance Agent
International Travel Network
11.2013 - 02.2017
Security and Access Assistant
Stock Company Moldtelecom
05.2013 - 10.2013
Individual Entity Sale Consultant
Stock Company "Moldtelecom"
11.2010 - 05.2013
Master Degree in Economic Sciences in Management and Marketing -
Free International University of Moldova
Licentiate in Humanities in Modern Languages -
Free International University of Moldova
Certificate - Modern Languages
University of Graz
High School Diploma -
Theoretical European Lyceum "Basarabia"
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