Elena Snodgrass
Hilo,HI
Summary
Dynamic professional with a proven track record at Hydaburg City Schools, excelling in customer service and remote support. Adept at enhancing student engagement and streamlining office processes, resulting in a 20% increase in efficiency. Skilled in fostering positive relationships and delivering exceptional support services, ensuring optimal outcomes in diverse environments.
Overview
5
5
years of professional experience
Work History
Support Specialist
Community Connections
07.2023 - 04.2026
- Delivered exceptional customer support, resolving inquiries and issues promptly.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Trained new staff on support protocols and system navigation techniques.
- Implemented feedback mechanisms to improve client satisfaction and service efficiency.
- Developed training materials for ongoing staff development and knowledge sharing.
- Led initiatives to streamline support workflows, reducing response times significantly.
School Aide
Hydaburg City Schools
10.2021 - 12.2023
- Assisted teachers in classroom management and student engagement activities.
- Supported individual student needs through personalized assistance and encouragement.
- Collaborated with staff to implement educational programs and assist with lesson delivery.
- Monitored student behavior and ensured adherence to school policies and procedures.
- Organized materials and resources for classroom activities, enhancing learning environments.
- Provided feedback on student progress to educators, contributing to tailored instructional strategies.
- Maintained a clean and safe learning environment by adhering to health standards and protocols.
- Participated in training sessions to enhance skills in supporting diverse student populations.
- Supported teachers in managing classroom behavior and promoting a positive learning atmosphere.
- Collaborated with faculty members to develop strategies for addressing individual student needs and improving overall performance.
Waitress
The Landing
07.2022 - 06.2023
- Provided exceptional customer service, ensuring a positive dining experience for all patrons.
- Managed multiple tables efficiently, prioritizing tasks and maintaining service flow during peak hours.
- Collaborated with kitchen staff to ensure timely food preparation and accurate order delivery.
- Assisted in training new waitstaff on menu knowledge and customer interaction techniques.
- Handled cash transactions accurately, processing payments and balancing registers at end of shifts.
- Resolved customer complaints promptly, enhancing satisfaction and encouraging repeat business.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Office Assistant
Hydaburg City Schools
10.2021 - 05.2022
- Managed office supplies inventory, ensuring availability for staff and students.
- Assisted in scheduling appointments and coordinating meetings for administrative staff.
- Developed and maintained filing systems to improve document retrieval efficiency.
- Provided clerical support including data entry and record maintenance for student information systems.
- Collaborated with team members to streamline office processes, enhancing overall productivity.
- Monitored daily operations, identifying opportunities for process improvement within the office setting.
Education
High School Diploma -
Hydaburg High School
Hydaburg, AKSkills
- Customer service
- Remote support
- Support services
- Customer relationship management
Timeline
Support Specialist
Community Connections
07.2023 - 04.2026
Waitress
The Landing
07.2022 - 06.2023
School Aide
Hydaburg City Schools
10.2021 - 12.2023
Office Assistant
Hydaburg City Schools
10.2021 - 05.2022
High School Diploma -
Hydaburg High School