Elena Steffel

• Served food and beverages promptly with focused attention to customer needs.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Bussed and reset tables to keep dining room and work areas clean.
• Cultivated warm relationships with regular customers.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions. Was top seller of all time.I beat top server score there.
• Contributed to inventory management by monitoring stock levels.
• Maximized table turnover rate by managing reservations and seating arrangements.
• Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
• Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
• Built rapport with guests to enhance their dining experience and encourage return visits.
• Streamlined order-taking process to minimize wait times for diners.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
• Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
• Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.

• Verified patient insurance eligibility and entered patient information into system.
• Liaised between patients, insurance companies, and billing office.
• Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
• Calculated quotes and educated potential clients on insurance options.
• Increased customer satisfaction by efficiently handling inbound calls and addressing customer inquiries.
• Efficiently managed a high volume of calls while maintaining composure under pressure.
• Promoted a positive work environment within the team through active participation in meetings, sharing ideas openly, and supporting colleagues when needed.
• Collaborated with other departments to address complex customer issues, ensuring timely resolutions that met client expectations.
• Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
• Navigated challenging situations with professionalism, demonstrating empathy towards customer concerns and finding effective resolutions.
• Recognized for consistently receiving positive feedback from customers and supervisors, contributing to a strong team reputation for excellent customer service.
• Participated in ongoing training programs to enhance product knowledge and stay current on industry trends or changes in policies and procedures.
• Educated customers on product and service benefits, explaining features and answering questions.
• Explained product prices and packages as well as answered questions and addressed concerns of customers.
• Provided information about available products and services, membership details, and purchase advantages.
• Delivered scripted sales talks to customers reached via manual and automatic dialing systems.

• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
• Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
• Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
• Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
• Trained new staff on menu knowledge and service protocols, raising team's overall performance.
• Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
• Enhanced team efficiency, collaborating effectively in high-pressure settings.

Improved dining experience by providing prompt, attentive service to guests.

• Brought Deposits to the bank for the company.
• Expedited all food coming out of the kitchen then aying them for the servers.
• Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
• Managed inventory of dining supplies to prevent shortages during service.
• Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
• Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Processed orders and sent to kitchen employees for preparation.
• Answered customers' questions, recommended items, and recorded order information.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Increased sales significantly by upselling higher-end products to customers.
• Inspected dishes and utensils for cleanliness.
• Answered customer questions about hours, seating, and menu information.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.

• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Contributed to a positive work environment by fostering open communication among colleagues.
• Increased customer satisfaction by providing professional and courteous front desk support.
• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
• Directed phone inquiries, answered customer questions, and scheduled appointments.
• Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
• Responded to inquiries from callers seeking information.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Reviewed and updated customer information in database for accuracy.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Supported staff members with administrative tasks, improving productivity across various departments.
• Aided colleagues, managers, and customers through regular communication and assistance.
• Managed filing system, entered data and completed other clerical tasks.
• Entered heat treating cycles for all sorts of metal to keep them strong or to resist heat. We also tempered them and stress relieved them.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted coworkers and staff members with special tasks on daily basis.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Transcribed and organized information to assist in preparing speeches and presentations.
• Surpassed team goals by partnering with colleagues to implement best practices and protocols.
• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Performed research to collect and record industry data.