Elena Tapia
Odessa,TX
Summary
I am a fast learner who strives to provide customer satisfaction through exceptional service and multitasking efficiency. Skilled in cash handling and guest engagement, I've significantly contributed to team success and operational excellence. My strong work ethic and ability to manage high-pressure situations stand out, driving positive outcomes and fostering customer loyalty. Clerical support and public interaction, calendar management, scheduling, data entry and database administration are areas where I strive to excel. Experienced in office environments and can operate most Microsoft Software. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. My ultimate objective is to polish up on existing skills as well as obtaining new skills in order to advance.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Server
The Palace Restaurant And Saloon
04.2023 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Gas Station Cashier
Loaf 'N Jug
01.2023 - 04.2023
- Maintained a clean and organized work environment, contributing to overall station appearance and customer experience.
- Balanced cash registers at the end of each shift, confirming accurate accounting of all transactions.
- Enhanced customer satisfaction by providing efficient and friendly service during checkout transactions.
- Followed safety protocols and regulations, maintaining a secure environment for staff and patrons alike.
- Carefully examined identification cards to sell alcohol and tobacco products to patrons of legal age.
- Confirmed stock levels and expiration dates of merchandise.
Front Desk Night Auditor
Super 8 Hotel
03.2022 - 01.2023
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Kept accounts in balance and ran daily reports to verify totals.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Improved guest satisfaction by efficiently handling check-ins and check-outs during overnight shifts.
- Balanced hotel accounts and resolved discrepancies.
Server
Dennys Restaurant
12.2021 - 03.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Oasis Restaurant
04.2021 - 09.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Grocery Store Cashier
Super Save Foods
10.2019 - 04.2020
- Managed cash register accurately, balancing cash drawers at the beginning and end of each shift.
- Resolved customer complaints professionally, demonstrating empathy and understanding to strengthen customer loyalty.
- Reduced wait times for customers with quick and accurate cash handling, resulting in higher customer retention rates.
- Processed various forms of payment securely, including cash, credit cards, checks, gift cards, and coupons; ensuring accuracy in all transactions.
Bar Server
Mulligans Restaurant
11.2000 - 06.2001
- Optimized drink-making efficiency by mastering the use of various bar equipment and tools, such as cocktail shakers, muddlers, and strainers.
- Maintained a clean and organized bar environment, ensuring compliance with health and safety regulations.
- Effectively managed time under pressure, balancing competing priorities during high-stress situations without sacrificing quality of service or customer satisfaction levels.
- Increased bar revenue by upselling premium drinks and recommending food pairings to guests.
Education
Bachelor of Social Work - Social Work
New Mexico Highlands University
Las Vegas, NM05.2014
Skills
Strong Work Ethic
Exceptional customer service
Cash Handling
Guest Engagement
Safety Protocols Adherence
Time Management
Customer Assistance
Credit and cash payments
Multitasking efficiency
Administrative Support
Team Development
Physician Collaboration
Records maintenance professional
Certification
- Food Service Handler Certificate
Issued in New Mexico, Expires: 04/2026
- Alcohol Beverage Control Server Certificate
Issued in New Mexico, Expires: 04/2026
Timeline
Server
The Palace Restaurant And Saloon
04.2023 - 08.2023
Gas Station Cashier
Loaf 'N Jug
01.2023 - 04.2023
Front Desk Night Auditor
Super 8 Hotel
03.2022 - 01.2023
Server
Dennys Restaurant
12.2021 - 03.2022
Server
Oasis Restaurant
04.2021 - 09.2021
Grocery Store Cashier
Super Save Foods
10.2019 - 04.2020
Bar Server
Mulligans Restaurant
11.2000 - 06.2001
- Food Service Handler Certificate
Issued in New Mexico, Expires: 04/2026
- Alcohol Beverage Control Server Certificate
Issued in New Mexico, Expires: 04/2026
Bachelor of Social Work - Social Work
New Mexico Highlands University
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