Elena Terry
Daytona Beach,FL
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Desired Position role.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Embry-Riddle Bookstore
08.2024 - 09.2024
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Dietary Aide
Port Orange Nursing And Rehab
10.2020 - 01.2021
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Followed all food safety regulations while preparing meals for patients.
- Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Provided exceptional customer service to patients and their families, addressing concerns and answering questions about dietary guidelines and restrictions.
Bagger
Publix
04.2020 - 10.2020
- Assisted with maintaining clean and organized store appearance.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Worked together with cashiers to guarantee customer satisfaction.
- Retrieved grocery carts and baskets from lot and various site locations.
- Bagged customer purchases while paying mind to industry best practices.
- Returned unwanted merchandise and retrieved specially requested products.
- Enhanced customer satisfaction by efficiently bagging groceries and handling fragile items with care.
- Assisted customers by escorting and placing grocery bags in vehicles.
Education
Associate Of Arts - LPN
Daytona State College
Daytona Beach, FLSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Payment processing
- Product knowledge
- Order processing
- Store maintenance
- Stock management
- Food service background
Timeline
Customer Service Representative
Embry-Riddle Bookstore
08.2024 - 09.2024
Dietary Aide
Port Orange Nursing And Rehab
10.2020 - 01.2021
Bagger
Publix
04.2020 - 10.2020
Associate Of Arts - LPN
Daytona State College
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