Elena Tirado
Plano,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Stage Crew Member
Theatre Frisco
10.2022 - 08.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
Florist Assistant
Market Street United
12.2020 - 08.2023
- Provided customers with courteous, knowledgeable and efficient service.
- Maintained high standard of organization and cleanliness of store premises.
- Placed floral arrangements in refrigerated cases and arranged other merchandise on display fixtures.
- Performed daily opening and closing functions and generated daily sales reports.
- Prepared incoming flower stocks for inclusion in arrangements, bouquets
- Supported in-store sales promotions, frequently engaging in product upsell activities.
- Engaged in accepted loss prevention practices throughout store premises.
- Provided customers with care directions for flower arrangements.
- Developed positive relationships with clients and vendors to boost rapport and trust.
- Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Trained staff on proper techniques in arranging flowers and customer service skills.
- Coordinated schedules for events such as weddings and events
- Prepared potted plants and bouquets based on customer requirements.
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
Assistant Stage Manager
Theatre Frisco
01.2023 - 03.2023
- Helped with actor, scene and prop blocking.
- Built, placed and moved sets to match specific scenes.
- Coordinated paperwork for stage manager and production team.
- Helped actors and crew remain focused and attentive during shows.
- Documented stage manager script suggestions.
- Checked lighting and music against production plans and quickly addressed issues.
- Prepared rehearsal studio by gathering set furniture, props and costumes.
- Worked with director to develop effective use of rehearsal times.
- Enforced safety measures due to potential stage equipment hazards.
- Arranged production schedules for up to 16 cast members and technical crew.
- Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
- Participated in meetings with producers and production crew to keep program in step with creative vision.
- Reviewed scripts and made changes to improve wording, flow or interest levels, consistently producing highly successful shows.
- Evaluated scripts to identify creative strategies and resource needs.
Education
Some College (No Degree) - Liberal Arts And Sciences
Collin County Community College District
Plano, TXHigh School Diploma -
Plano Senior
Plano, TX06.2021
Skills
- Teamwork and Collaboration
- Dependable and Responsible
- Training and Development
- Written Communication
- Flexible and Adaptable
- Multitasking Abilities
- Critical Thinking
- Attention to Detail
- Decision-Making
- Team building
- First Aid/CPR
- Microsoft Excel
- Report Preparation
- Documentation
- Microsoft Word
- Customer Service
Timeline
Assistant Stage Manager
Theatre Frisco
01.2023 - 03.2023
Stage Crew Member
Theatre Frisco
10.2022 - 08.2023
Florist Assistant
Market Street United
12.2020 - 08.2023
Some College (No Degree) - Liberal Arts And Sciences
Collin County Community College District
High School Diploma -
Plano Senior
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