Elena Tiznado
San Antonio,TX
Summary
Dedicated, positive, and performance-driven individual excelling in dynamic environments. Adaptable, reliable, and trustworthy, with a passion for learning new skills and mastering them quickly. Committed to growth and development, always seeking success in any task or role undertaken.
Overview
10
10
years of professional experience
Work History
Substitute Teacher
SAISD
08.2024 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
- Followed lesson plans designed by absent teachers.
Optician
Americas Best Contacts and Eyeglasses
08.2021 - 03.2022
- Sold and recommended Eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs
- Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
Customer Service Representative
Conduent Call Center
10.2020 - 08.2021
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Reviewed customer account information to determine current issues
- Answered 100+ inbound calls per day and directed to individuals or departments
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Upheld strict quality control policies and procedures during customer interactions.
Customer Service Representative
Qualfon Call Center
09.2019 - 07.2020
- Engaged customers and provided high level of service by carefully explaining details about their documents
- Fulfilled requests for title documentation, letters of permission and insurance claims
- Answered questions about insurance policies, premium increases, changes made, and help customers understand their bills.
Personal Banker
First Convienience bank
06.2019 - 12.2019
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty
- Helped customers open and close accounts, apply for loans and make sound financial decisions
- Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services
- Made deposits and withdrawals, collected payments and processed cash orders.
Technical Support
Volt Call Center
06.2018 - 12.2018
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements
- Supported customers with online billing, access and account issues
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
Trainer
Chick-fil-A
09.2015 - 04.2017
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards
- Completed opening, closing and shift change tasks by following company guidelines
- Recorded customer orders and communicated clearly to confirm each order
- Explained goals and expectations required of trainees.
Education
Breckenridge Highschool
San Antonio, TX06.2016
Skills
- Bilingual
- Problem Solving
- Communication Skills
- Customer Service
- Attention to Detail
- Adaptability
- Multitasking
Timeline
Substitute Teacher
SAISD
08.2024 - Current
Optician
Americas Best Contacts and Eyeglasses
08.2021 - 03.2022
Customer Service Representative
Conduent Call Center
10.2020 - 08.2021
Customer Service Representative
Qualfon Call Center
09.2019 - 07.2020
Personal Banker
First Convienience bank
06.2019 - 12.2019
Technical Support
Volt Call Center
06.2018 - 12.2018
Trainer
Chick-fil-A
09.2015 - 04.2017
Breckenridge Highschool
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