Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Elena Toledo

Bourbonnais,IL

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

10
10
years of professional experience

Work History

Administrative Assistant

Hematogenix Lab
06.2023 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Maintained inventory of office supplies and placed orders.
  • Contributed to policy updates, researching regulations to ensure company compliance.
  • Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
  • Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Verified insurance of patients to determine eligibility.
  • Filed and updated patient information and medical records.
  • Collected payments and applied to patient accounts.
  • Implemented quality control measures to identify potential errors before submitting claims, reducing rejections significantly.
  • Prepared billing statements for patients and verified correct diagnostic coding.
  • Reviewed patient records, identified medical codes, and created invoices for billing purposes.
  • Reviewed patient diagnosis codes to verify accuracy and completeness.
  • Tracked project documents during every phase of development.
  • Organized, distributed, and tracked project documents.

Quality Assurance/ general warehouse associate

Transformco
07.2022 - 06.2023
  • Ability to look for items for correct items for orders at a rapid pace
  • Ability to multitask
  • Make sure items are in correct locations for pickers to complete customer orders
  • Remove any/all damaged items from locations to prevent a customer from receiving a damaged/ mislabeled product
  • Basic knowledge of use and operations of motorized merchandise movement equipment, with the ability to maintain annual certification requirements
  • Can work independently or with others
  • Ability to communicate any concerns about products that may have wrong labels
  • Update inventory on all items and making sure that all items are in good condition to be shipped
  • Obtains customer orders identifying merchandise that has been requested, and fills merchandise order by selecting and moving merchandise from active slot to conveyor, or from slot to flat in order to fill
  • Resolves problems or discrepancies with help from immediate manager
  • Meets department demands without sacrificing quality
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Performed general housekeeping and cleaning tasks.
  • Operated RF scanners to track merchandise and verify contents of containers.

QA/general warehouse associate

Elite Staffing(McKesson)
09.2020 - 07.2022
  • Ability to package medical supplies in boxes
  • Verify that correct components are in boxes
  • Ability to verify correct lot numbers for syringes and needles for correct kit that needs to be assembled
  • Inspect product for any damages syringes or needles that could be damages or missing print on package
  • Verify that correct label is being used for correct kit
  • Verify that correct bags are being used for specific product
  • Ability to make sure that workers are making the correct quantity of needles/syringes that need to be use for specific kit
  • Verify correct product before starting a kit

Quality Assurance Supervisor

Kankakee County Training Center
09.2014 - 09.2017
  • Inspect product for quality errors
  • Verify that correct labels are made for each product being sent
  • Keep count of how many shipments are being made
  • Pack all items in correct bags and boxes with correct labels
  • Move product to correct location with forklift or hand jack
  • Document all producting being inspected before being shipped to customers
  • Experience with documenting inventory for producting being inspected for the day

Education

High School Diploma -

Kankakee High School
05.2014

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Microsoft Word
  • Time Management
  • Microsoft Excel
  • File Organization
  • Microsoft Outlook
  • Customer and client relations
  • Filing
  • Computer Proficiency
  • Customer Relations
  • Critical Thinking
  • Strong Problem Solver
  • Scheduling
  • Documentation and Recordkeeping
  • Professional Communication
  • Dedicated Team Player
  • Recordkeeping
  • Verbal Communication
  • Data organization
  • Documentation And Reporting
  • Relationship Building
  • Mail Management
  • Training and coaching
  • HIPAA Compliance

Languages

Spanish
Professional Working

Timeline

Administrative Assistant

Hematogenix Lab
06.2023 - Current

Quality Assurance/ general warehouse associate

Transformco
07.2022 - 06.2023

QA/general warehouse associate

Elite Staffing(McKesson)
09.2020 - 07.2022

Quality Assurance Supervisor

Kankakee County Training Center
09.2014 - 09.2017

High School Diploma -

Kankakee High School

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Elena Toledo