Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Elena Trujillo

Lakeland,FL

Summary

Professional in food service management, equipped to lead and optimize operations. Strong focus on team collaboration and achieving results. Skilled in staff training, inventory control, and customer satisfaction. Reliable and adaptable to changing needs, ensuring smooth and efficient service.

Overview

31
31
years of professional experience
1
1
Certification

Work History

General Manager

Popeyes Restaurant
01.2016 - Current
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Conducted regular quality checks on food and beverages, ensuring consistent excellence in presentation and taste.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in smooth restaurant operations.
  • Enhanced customer satisfaction by ensuring timely and efficient food and beverage service.
  • Trained new employees on company policies and procedures, leading to improved staff performance.
  • Maintained a clean and sanitary work environment, adhering to strict health code regulations.
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.

Shift Manager

Panera Bread Company
01.2014 - 01.2016
  • Received 5 perfect Mystery Shop Awards (2015)
  • Received several Certificate of Excellence Awards (2014-2016)
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Excelled in every store position and regularly backed up front-line staff.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.

Food and Beverage Coordinator

Food Quest Walt Disney World
01.2010 - 01.2014
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Improved safety procedures to create safe working conditions for workers.
  • Kept guest and work areas clean, organized, and sanitized per established standards.
  • Reduced food waste by implementing proper inventory tracking and storage practices.

Hostess/Server/Shift Manager

Bennigans Restautarant
01.2001 - 01.2008
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Assistant Store Manager

Lechters Housewares
01.1998 - 01.2001
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

Food Service Cashier

Sizzlers Restaurant
01.1995 - 01.1998
  • Provided excellent customer service by greeting guests warmly and answering questions about menu offerings.
  • Collaborated with team members to achieve efficient service during peak hours, minimizing wait times for customers.
  • Maintained a clean and organized workspace, contributing to a positive environment for customers and coworkers.
  • Operated cash register systems efficiently, quickly inputting orders and processing payments for fast service turnaround times.
  • Handled high-volume orders with precision, ensuring accurate order fulfillment and timely delivery to customers.
  • Exhibited strong communication skills when interacting with both customers and colleagues to foster a positive work environment.
  • Promoted a safe and secure work environment by adhering to established safety protocols and reporting any potential hazards or incidents to management.

Education

Associate of Arts -

Hillsborough Community College
Plant City, Florida
01-2027

High School Diploma -

St. Brendan High School
Miami, Florida
01-1998

Skills

  • Languages: Fully bilingual; native proficiency in English and Spanish
  • Culinary: Baking, Chopping, Dicing; preparation of food for health, dietary, and allergy limitations; varied meats and their cooking times; food quality inspections hygiene standards; arrangement and presentation of food
  • Management: Change drop, money order, scheduling, count and save, excellent interpersonal skills, excellent customer service; superior multitasking ability; organizational skills; experience in handling and directing cooking staff efficiently; positive attitude and a strong work ethic; ability to work independently with little or no supervision; adaptive to fast-paced and changing environment
  • Leadership and team building
  • Problem resolution
  • Team player

Certification

Serv Safe Certification (Expires 2027)

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

General Manager

Popeyes Restaurant
01.2016 - Current

Shift Manager

Panera Bread Company
01.2014 - 01.2016

Food and Beverage Coordinator

Food Quest Walt Disney World
01.2010 - 01.2014

Hostess/Server/Shift Manager

Bennigans Restautarant
01.2001 - 01.2008

Assistant Store Manager

Lechters Housewares
01.1998 - 01.2001

Food Service Cashier

Sizzlers Restaurant
01.1995 - 01.1998

Associate of Arts -

Hillsborough Community College

High School Diploma -

St. Brendan High School

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