Elena Trujillo
Logan
Summary
Detail-oriented professional with strong customer communication skills. Experienced in fraud investigation and team training, committed to delivering excellent service and supporting team development.
Overview
3
3
years of professional experience
Work History
Crew Team Member
McDonald's Restaurant
Logan
07.2023 - Current
- Provided excellent customer service by greeting and assisting guests promptly.
- Prepared and assembled food orders accurately and efficiently.
- Handled cash transactions and processed payments for customer orders accurately.
- Maintained cleanliness and organization of workstations throughout shifts.
- Assisted in training new crew members on standard procedures and best practices.
Student Loan Representative
Advanced Call Center Technologies LLC
Logan
05.2026 - 07.2026
- Educated borrowers on repayment options and loan forgiveness programs.
- Assisted customers with student loan inquiries and account management.
- Processed loan applications and verified borrower information efficiently.
Debit Fraud Specialist
Advanced Call Center Technologies LLC
Logan
09.2023 - 04.2026
- Investigated and analyzed complex financial transactions for evidence of fraud.
- Reviewed customer accounts for signs of fraudulent transactions.
- Reviewed customer accounts, documents and electronic records to detect suspicious activities.
- Investigated suspicious activities to prevent potential financial losses.
- Communicated with clients to resolve disputes and clarify transactions.
Education
High School Diploma -
Bloomfield High School
Bloomfield, NM05-2001
Skills
- Food preparation
- Cash handling
- Fraud investigation
- Attention to detail
- Verification processes
- Transaction monitoring
- Customer communication
- Time management
- Risk assessment
- Order accuracy
- Quality assurance
- Customer assistance
Timeline
Student Loan Representative
Advanced Call Center Technologies LLC
05.2026 - 07.2026
Debit Fraud Specialist
Advanced Call Center Technologies LLC
09.2023 - 04.2026
Crew Team Member
McDonald's Restaurant
07.2023 - Current
High School Diploma -
Bloomfield High School