Elena Vega

• Make outbound calls on behalf of State Farm Agents to schedule appointments with existing clients.
• Coordinate mutually convenient meeting times by accommodating both client and agent availability.
• Maintain a high level of professionalism and customer service during scheduling interactions.
• Support clients in understanding the importance of policy reviews and ensure timely follow-ups.

• Proficient in operating espresso machines, brewing coffee, and preparing various beverages.

• Skilled in providing excellent customer service and ensuring customer satisfaction.

• Demonstrated ability to multitask and work efficiently in a fast-paced setting.

• Trained in handling cash transactions and processing orders accurately.

• Familiar with different coffee blends, brewing methods, and latte art techniques.

• Knowledgeable in maintaining cleanliness and organization in the coffee station.

• Managed and coordinated the timely and accurate filing of amended IRS Form 941s for clients, ensuring compliance with all federal tax regulations and deadlines.
• Oversaw the review and correction of payroll tax data, identifying discrepancies in previously filed 941 forms and implementing corrective measures.
• Ensured all amended filings were processed efficiently, reducing risk of penalties or interest for clients due to late or inaccurate submissions.
• Assisted in the preparation of backup documentation for audits related to amended 941 filings, ensuring accuracy and consistency in tax reporting.

• Oversaw the verification of key loan documentation, including military service history and income verification, to confirm borrower eligibility for low-rate VA loans.
• Reviewed and analyzed loan applications for financial viability, ensuring that borrowers received competitive VA loan rates that met their needs and qualifications.
• Resolved complex issues related to loan eligibility, documentation discrepancies, or system errors to ensure timely loan processing and funding.
• Ensured compliance with all VA-specific documentation requirements, maintaining up-to-date knowledge of changes in VA loan regulations and guidelines.

• Coordinated and scheduled medical transport services for patients, ensuring timely and efficient pickups and drop-offs in compliance with healthcare regulations.
• Assisted medical transport providers by managing logistics, route planning, and real-time navigation to optimize transportation efficiency and reduce delays.
• Acted as the main point of contact for transport providers, offering guidance and resolving issues related to scheduling, routes, and patient requirements.
• Provided real-time updates to medical transport providers on patient status and changes in schedules, ensuring clear communication and smooth operations.

• Opened and closed the store independently, ensuring all operational procedures were followed, including cash handling, store security, and inventory management.
• Ensured the store was visually appealing and organized by overseeing daily merchandising, replenishment, and maintaining the company's brand standards.
• Assisted with inventory management, including receiving shipments, restocking shelves, and conducting stock audits to minimize discrepancies and improve accuracy.
• Handled cash and credit transactions accurately and efficiently, ensuring cash drawers balanced at the end of each shift.
• Collaborated with management to implement store promotions, seasonal displays, and new product launches, boosting customer engagement and sales.

• Provided exceptional customer support by assisting with order issues, addressing concerns, and ensuring timely resolution.
• Managed returns and exchanges for a wide range of products, ensuring adherence to company policies while maintaining a high level of customer service.
• Processed and tracked customer orders to ensure accurate fulfillment, minimizing errors and reducing order-related complaints by 20%.
• Utilized CRM and order management systems to track customer interactions, resolve issues efficiently, and maintain detailed records of all communications and resolutions.