Elena Vela

Hourly Department Manager

HEB Grocery Store

12.2007 - 02.2025

Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Established clear performance expectations for staff members which led to increased accountability.
Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
Led a team of professionals to consistently achieve or exceed performance targets.
Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
Championed customer-first approach, significantly enhancing customer experience and loyalty.
Developed and executed innovative promotions, driving increased foot traffic and sales.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Established team priorities, maintained schedules and monitored performance.