Elena Villarreal

• Supervised daily security operations, ensuring compliance with safety protocols and procedures.
• Conducted regular inspections of premises to identify vulnerabilities and recommend improvements.
• Implemented access control measures, reducing unauthorized entry across multiple facilities.
• Monitored surveillance systems, promptly addressing suspicious activities and potential threats.
• Prepared detailed reports on security incidents, maintaining accurate records for analysis and review.
• Monitored alarm systems and CCTV footage to enable prompt attention and response.
• Oversaw team of security officers and managed scheduling and performance evaluations.
• Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.

Retail Sales Associate from November 2019-November 2023

Assistant Retail Store Manager November 2023- September 2024

Retail Store Manager September 2024- November 2025

• Led team in achieving sales targets through effective merchandising and customer engagement strategies.
• Analyzed sales data to identify trends, optimize inventory levels, and improve product placement.
• Streamlined store operations by enhancing workflow processes to increase efficiency and reduce costs.
• Fostered a positive work environment that encouraged teamwork, accountability, and professional growth among staff.
• Implemented customer feedback systems to drive improvements in service quality and store offerings.
• Established strategic partnerships with local vendors to enhance product selection and community involvement initiatives.
• Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.

• Maintained accurate inventory counts to meet customer demands and sustain operations.
• Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
• Generated friendly atmosphere by encouraging employees to greet and speak to customers.
• Designed and adjusted work schedules to meet business demands.
• Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
• Served customers quickly and efficiently and created strategies to prevent delays.
• Completed physical inventory counts each month.
• Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.

• Maintained positive customer relationships.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
• Managed inventory, food waste, monthly inventory order.
• Rotated merchandise and displays to feature new products and promotions.