Elena Vuscan
Palm Coast,FL
Summary
Dynamic professional with extensive experience in retail operations management at The UPS Store, excelling in team leadership and customer relations. Proven track record of implementing process improvements that enhanced operational efficiency and customer satisfaction. Skilled in report writing and cash handling, fostering a collaborative environment that drives success.
Overview
26
26
years of professional experience
2
2
Certifications
Work History
Assistant Manager
The UPS Store
01.2019 - Current
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintains day-to-day store operations, cash handling, and POS/MPOS functions.
- Keeps up with all new shipping processes through UPS and USPS.
- Assisted in managing daily store operations and staff performance.
- Trained new employees on operational procedures and customer service standards.
- Coordinated the logistics of shipping and receiving packages for customers.
- Implemented process improvements to enhance operational efficiency and customer satisfaction.
- Handled customer inquiries and ensured prompt resolution of issues.
- Supported budget oversight by monitoring expenses and reducing waste.
- Collaborated with team members to create a positive and productive work environment.
Dental Assistant
Clinica Zambetului
Vadu Moldovei, Suceava
01.2000 - 01.2022
- Prepared treatment rooms by setting up instruments and materials required for dental procedures.
- Assisted with patient intake and recorded medical histories to ensure accurate treatment planning.
- Performed inventory checks and ordered dental supplies to maintain adequate stock levels.
- Collaborated with dental hygienists and dentists to streamline patient care processes.
- Monitored patient comfort during procedures and addressed any concerns promptly.
- Conducted preliminary examinations such as measuring blood pressure and pulse.
Assistant Director of Housekeeping
Hammock Beach Resort
Resolved customer complaints in a professional and timely manner.
Directed housekeeping staff to ensure task completion within deadlines.
Ensured compliance with OSHA regulations regarding hazardous materials in operations.
Conducted regular inspections of guest rooms and public areas for quality assurance standards.
Compiled reports on staffing levels, budgeting, and occupancy rates for housekeeping activities.
Organized training programs on health, safety practices, and hotel policies.
Created weekly schedules for housekeeping staff based on projected occupancy.
Monitored staff performance, providing feedback and coaching as necessary.
01.2004 - 01.2019
- Resolved customer complaints promptly and professionally, enhancing overall satisfaction.
- Directed housekeeping staff to meet deadlines for task completion.
- Ensured compliance with OSHA regulations for hazardous materials in operations.
- Conducted inspections of guest rooms and public areas to uphold quality assurance standards.
- Compiled reports on staffing levels, budgeting, and occupancy rates for housekeeping activities.
- Organized training programs focused on health, safety practices, and hotel policies.
- Created weekly schedules for housekeeping staff based on projected occupancy.
Education
Associate - Public Relations
The UPS Store
Palm Coast, FL11.2025
Iasi
GR POPA University of Medicine
Iasi01.2000
GED - Suceava, Romania
Suceava
Suceava, Romania01.1994
Skills
- Team leadership
- Customer service and relations
- Report writing
- Adaptability and flexibility
- Verbal and written communication
- Retail operations management
- Business development
- Time management
- Analytical thinking
- Collaboration and teamwork
- Cash handling
- Client relationship management
- Loyalty program development
- Multilingual proficiency
Languages
- Fluent in English
- Fluent in Spanish
- Fluent in Romanian
Certification
Notary Public
Timeline
Assistant Manager
The UPS Store
01.2019 - Current
Assistant Director of Housekeeping
Hammock Beach Resort
01.2004 - 01.2019
Dental Assistant
Clinica Zambetului
01.2000 - 01.2022
Associate - Public Relations
The UPS Store
Iasi
GR POPA University of Medicine
GED - Suceava, Romania
Suceava