Summary
Overview
Work History
Education
Skills
Timeline
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Elena Willis

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

3
3
years of professional experience

Work History

Restaurant Server

Richard's Restaurant
11.2024 - Current
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Processed orders and sent to kitchen employees for preparation.

Restaurant Busser

Richard's Restaurant
06.2022 - Current
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.

Restaurant Hostess

Richard's Restaurant
06.2022 - Current
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Checked in with servers to confirm preparedness before seating customers.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.

Education

Mt. Ararat High School
Topsham, ME
06-2025

Skills

  • Relationship management
  • Cleaning and sanitizing
  • Service prioritization
  • Conflict de-escalation
  • Team collaboration
  • Time management
  • Patience and empathy

Timeline

Restaurant Server

Richard's Restaurant
11.2024 - Current

Restaurant Busser

Richard's Restaurant
06.2022 - Current

Restaurant Hostess

Richard's Restaurant
06.2022 - Current

Mt. Ararat High School

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Elena Willis