Elena Wilson

Began as an Insurance Agent, assisting clients and companies with their insurance needs.

• Promoted to Supervising Agent after three years, specializing in supplemental insurance for employees.
• Responsible for hiring, training, and fieldwork with new agents to ensure a successful start.
• Advanced to Agency Director, leading the opening of a satellite office in Ft. Lauderdale, FL.
• Recruited, trained, and managed new agents, successfully expanding the agency’s presence in South Florida.

Family-Owned Wedding Venue – Alabama –

11-2018 to 01-2024

• Played a key role in launching and managing a successful wedding venue business.
• Assisted with business development, operations, and marketing strategies.
• Helped establish a thriving, self-sustaining family business.

After stepping away from the workforce to focus on a family business venture—and to reduce travel commitments—I am now eager to return to the professional world. I would welcome the opportunity to contribute to your company’s needs and assist people with their health concerns, leveraging my extensive experience in management, insurance, and healthcare

Promoted from Billing Specialist to Director within one year due to strong performance and leadership.

• Managed all aspects of hospital and physician medical billing, coding, and collections.
• Led department operations, implementing best practices to improve efficiency and revenue cycle management.
• Developed and executed marketing strategies to attract new hospital clients, expanding the company’s business.
• Designed and implemented new billing systems to streamline processes and enhance productivity.
• Oversaw staff training, ensuring compliance with industry regulations and billing procedures.

Managed daily operations of a dual-specialty medical practice, transitioning from ENT to Plastic Surgery with an integrated medical spa.

• Supervised a team of approximately 10 staff members, including office personnel and licensed massage therapists.
• Oversaw surgical scheduling, ensuring seamless coordination, pre-operative preparations, and post-operative follow-ups.
• Managed front-office operations, patient scheduling, and staff workflow to optimize efficiency.
• Supervised the integration and operations of the medical spa, ensuring high-quality patient care and service delivery.
• Coordinated insurance authorizations, billing, and compliance with medical regulations.

Oversee daily operations of a solo nephrology practice, ensuring efficient workflow and patient care.

• Manage scheduling for office visits, hospitalizations, and dialysis treatments.
• Handle medical billing and insurance claims for office visits, hospital stays, and dialysis services.
• Coordinate insurance authorizations and patient admissions.
• Answer phone calls, address patient inquiries, and facilitate communication between healthcare providers and insurance companies.
• Maintain compliance with healthcare regulations and optimize practice efficiency.

Practice Manager

Successfully managed multiple teams, including nurses and administrative staff.

• Instrumental in opening and developing six satellite offices in Atlanta, Marietta, Ashford Dunwoody, Sandy Springs, Cartersville, and Kennesaw.
• Led the implementation of new systems in newly established facilities to improve daily operational efficiency.
• Oversaw daily operations across multiple locations, ensuring streamlined processes and high-quality patient care.

Administrative & Front Office Coordinator – Pediatric Department

• Collaborated with various pediatric specialists to coordinate patient care.
• Managed patient check-in and check-out processes efficiently.
• Prepared and submitted billing to the business office for processing.
• Collected copayments and managed appointment scheduling.

Pediatric Gastroenterology Department – Front Office Manager (Promoted after one year)

• Supervised front office staff and nurses, ensuring daily operations ran smoothly.
• Oversaw workflow, scheduling, and administrative tasks to maintain efficiency.
• Focused on achieving high patient satisfaction and successful survey results.
• Contributed to making the department a top-performing Pediatric Gastroenterology office in the community.