Summary
Overview
Work History
Education
Skills
Timeline
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Elena Woodfork

Oak Lawn,IL

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company policies and standard operating procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.

Overview

9
9
years of professional experience

Work History

Lead Supervisor

Sodexo Live
04.2022 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Learned every team members' role to offer skilled backup during shortages and high-volume periods.
  • Delivered superior customer service in every interaction and skillfully resolved conflicts.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Supervisor

Sodexo Live
02.2019 - 05.2021
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.

Barista Shift Lead

Sodexo Live
10.2018 - 07.2020
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Created new training guidelines, and provided staff orientation and new hire training.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues. Ensuring customer satisfaction and repeat guest
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.

Barista

Sodexo Live
03.2015 - 06.2019
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.

Education

High School Diploma -

Gage Park
5630 S Rockwell St
06.2010

Skills

  • Conflict Resolution
  • Goal Setting
  • Customer Service
  • Time Management
  • Effective Communication
  • Decision Making
  • Leadership Abilities

Timeline

Lead Supervisor

Sodexo Live
04.2022 - Current

Supervisor

Sodexo Live
02.2019 - 05.2021

Barista Shift Lead

Sodexo Live
10.2018 - 07.2020

Barista

Sodexo Live
03.2015 - 06.2019

High School Diploma -

Gage Park

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Elena Woodfork