Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Elena Zakharova

Elena Zakharova

San Francisco,CA

Summary

I am a hardworking and fast-learning individual who has persevered through adversity to achieve a high level of personal and professional growth. I am eager to take on new challenges and contribute my skills and experience to a dynamic team. Despite facing many obstacles in my life, I have remained determined and focused, continuously striving to improve myself and my circumstances. Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Collaborative and dedicated to building and leading talented and motivated individuals. As I look to the future, I am excited about the opportunity to become an invaluable asset to my future employer, leveraging my talents to drive success and achieve excellence.

Overview

8
8
years of professional experience
1
1
Certification

Work History

CEO

Scale Three To One
09.2019 - 11.2022
  • Entrepreneurship and Business Development: Successfully founded and led my own start-up company from scratch, including creating a business plan, building a marketing strategy, and hiring a team of employees.
  • Marketing and Sales: Produced and implemented effective marketing campaigns that enabled the company to gain a significant market share in a highly competitive industry; sold products and services to clients in various market segments.
  • Writing and Communication: Developed and wrote high-quality marketing materials and content for various media channels, including social media, email, and print.
  • Identified new revenue generation opportunities to maximize bottom-line profitability..
  • Represented organization at industry conferences and events.
  • Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
  • Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
  • Updated business processes, products and team makeups to generate more business opportunities and cater to audience needs.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Established foundational processes for business operations.
  • Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
  • Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
  • Developed innovative sales and marketing strategies to facilitate business expansion.
  • Analyzed industry trends and tracked competitor activities to inform decision making.
  • Procured and coordinated new resources to achieve sales targets within optimal timeframes.

Head of Sales

Internet Business Academy
11.2017 - 09.2019
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Scheduled and monitored sales team members' workloads to meet customer needs.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Improved productivity of customer service team by leading training initiatives and revamping schedules.
  • Facilitated regular team meetings to discuss challenges, successes and strategies.
  • Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Developed and implemented incentive programs to increase sales and customer loyalty.
  • Recruited and hired top-level talent to add value and expertise to sales department.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Established and cultivated solid business relationships with new or existing customers.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Developed and implemented strategies to increase sales and improve customer service.
  • Assisted sales team members in developing customer relationships, and building customer loyalty.
  • Coordinated with other departments to provide smooth execution of sales initiatives.
  • Communicated customer feedback and complaints to team members to promote proper resolution.
  • Monitored daily sales performance and provided feedback to each team member.
  • Trained and coached sales team members on best practices for customer service and sales techniques.

Sales Manager

Commercial Pension Fund "Stalfond"
06.2014 - 10.2017
  • Sales: Demonstrated a strong ability to work closely with clients to understand their needs and preferences, leading to high conversion rates and satisfied customers.
  • CRM Management: Proficiently set up and managed all aspects of a CRM system to facilitate efficient client communication and tracking, enabling quick response times and proactive customer service.
  • Cold Calling: Successfully expanded the company's client base through cold calling efforts and effective sales pitches, including outreach to potential clients via phone and email.
  • Self-education: Continuously sought out opportunities to enhance my sales skills and knowledge, resulting in a deep understanding of sales best practices and a proven track record of success as a sales manager.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Implemented systems and procedures to increase sales.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Facilitated business by implementing practical networking techniques.
  • Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.

Education

High School Diploma -

School Number 2
Nalichnaya St., 32 Building 2, St. Petersburg, Rus
07.2007

Skills

  • Time Management
  • Investigation Documentation
  • Persuasive Negotiations
  • Coaching and Mentoring
  • Sales Goals
  • Market Intelligence
  • Profit and Revenue-Generating Strategies
  • Customer Relationship Management
  • Sales Expertise
  • Goals and Performance
  • Market and Competitive Analysis
  • Team Leadership

Certification

  • Coaching mastery: integrative approach, ICF
  • Product heroes course: how to make product and business decisions based on metrics
  • Professional improvisation classes: improve your speed of reaction

Languages

Russian
Native or Bilingual
English
Professional Working

Timeline

CEO

Scale Three To One
09.2019 - 11.2022

Head of Sales

Internet Business Academy
11.2017 - 09.2019

Sales Manager

Commercial Pension Fund "Stalfond"
06.2014 - 10.2017

High School Diploma -

School Number 2

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Elena Zakharova