Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Elena Zurheide

Tucson,AZ

Summary

Motivated student pursuing degree in Human Resources. Possess strong critical thinking and analytical skills to maintain highest standards of quality assurance. Proven successful at working within team environments to achieve global business goals.

Overview

6
6
years of professional experience

Work History

Quality Assurance

FedEx:Ground
11.2022 - Current
  • Performed thorough inspections of incoming packages and outgoing packages.
  • Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
  • Monitored production output to verify quality standards ahead of dispatch.
  • Proposed corrective actions to address recurring quality issues.
  • Resolved customer service issues with timely and professional resolutions while handling 30-50 calls per day.
  • Demonstrated operational knowledge of Microsoft Office programs such as Excel, PowerPoint and Outlook.

Package Handler

FedEx Ground
08.2020 - 11.2022
  • Knowledge of Outbound & Inbound operations.
  • Training other employees accurately to uphold FedEx standards.
  • Took initiative to learn QA procedures such as, Calling customers, scanner usage, proper service coding, also reorganization of proper investigation toward address discrepancies for QA critical processing window.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions using two-way radios.
  • Used hand-held scanners and physical logs to accurately track 100's of packages daily.
  • Proved successful working within tight deadlines within fast-paced environment.

Special Assignment Admin

FedEx Ground
11.2021 - 02.2022
  • Greeted incoming guests and attended to their needs.
  • Monitored lobby access, security parameters and visitor documentation.
  • Directed 100's of calls per day to appropriate recipients using multi-line system.
  • Delivered exceptional customer service, provided information, and independently resolved issues.
  • Supported customers with prompt answers and personalized support.
  • Verified shipment contents against FedEx systems, minimizing errors.
  • Achieved daily performance targets, working quickly to process shipments and meet customer demands.
  • Maintained team productivity with well-organized storage, staging, and shipment areas.
  • Helped Human Resources with payroll duties.
  • Supported team members with regular tasks and activities.
  • Lifted and safely move heavy loads at times using necessary Team Lifts.

Guest Experience Leader

McDonald’s
10.2018 - 09.2019
  • Used strong customer service skills to ensure 50-100 guests we’re satisfied daily.
  • Kept lobby, restrooms cleaned and sanitized for guest comfort and safety.
  • Responsible for stocking and keeping clean work area.
  • Accurately kept proper till at end of each shift.
  • Always took initiative to assist guests and coworkers.

Education

Bachelor of Science - Human Resources Management

Colorado Technical University
Colorado
11.2028

High school Diploma -

Desert View High School
Tucson, AZ
01.2003

Skills

  • Attentive to Detail
  • Driven to Succeed
  • Self-Motivated
  • Customer Service Oriented
  • Quick Learner
  • Critical Thinker
  • Quality assurance standards
  • Data Entry
  • Conflict Resolution
  • Spreadsheets
  • Administrative Support
  • Written and oral communication

Accomplishments

Employee of the month at FedEx, September 2021.

Employee of the month at McDonald's May 2019.

Timeline

Quality Assurance

FedEx:Ground
11.2022 - Current

Special Assignment Admin

FedEx Ground
11.2021 - 02.2022

Package Handler

FedEx Ground
08.2020 - 11.2022

Guest Experience Leader

McDonald’s
10.2018 - 09.2019

Bachelor of Science - Human Resources Management

Colorado Technical University

High school Diploma -

Desert View High School
Elena Zurheide